IT Administrative Assistant

Position: IT Administrative Assistant

Duration: 7 months

Location: Montgomery AL (Onsite from day 1)

Position Description

The IT Administrative Assistant provides comprehensive administrative support to the Information Technology (IT) section. This role involves a variety of tasks and requires independent decisionmaking and problemsolving using knowledge of organizational practices functions and regulations.

Key Responsibilities:

• Procurement: Assist with IT procurement processes including obtaining vendor quotes drafting purchase requests and tracking invoices.
• Service Desk Support: Monitor the IT Service Desk ticketing system resolve or escalate customer service issues and manage work tickets.
• Office Administration: Perform typical office administration duties such as managing calendars processing employee performance evaluations and supporting onboarding/offboarding activities. Team Support: Provide administrative support to functional teams comprising 21 employees.
• User Acceptance Testing (UAT): Support user acceptance testing activities as needed. This position requires a highly organized and detailoriented individual with excellent communication and interpersonal skills. The ideal candidate will have a strong understanding of IT processes and the ability to work independently and as part of a team.

Skills Required

• Software Proficiency: Microsoft Office Suite SharePoint Service Desk software (e.g. HaloITSM) Adobe Acrobat workflow systems (e.g. Laserfiche/Salesforce) and database experience.
• Communication: Excellent written and verbal communication skills including drafting clear and concise emails memos and reports. Strong interpersonal skills for interacting with internal and external stakeholders.
• Organization & Time Management: Highly organized with meticulous attention to detail. Proven ability to manage multiple tasks prioritize effectively and meet deadlines in a fastpaced environment.
• Administrative Support: Experience providing administrative support in a professional setting including scheduling document management and record keeping.
• Project Management Support: Familiarity with project management concepts and artifacts (e.g. project charters status reports).
• Procurement: Basic understanding of procurement processes.
• Typing & Data Entry: Proficient typing skills and accurate data entry.
• ProblemSolving: Ability to identify and resolve routine administrative problems independently.
• Teamwork: Ability to work collaboratively with IT staff and other departments.
• Confidentiality: Ability to maintain confidentiality of sensitive information.

Skills Preferred

• Software Proficiency: Advanced proficiency in Microsoft Teams. Experience with help desk systems and IT Service Management (ITSM) tools is a plus.
• Process Improvement: Demonstrated ability to identify areas for process improvement and implement efficient solutions.
• Learning Agility: A quick learner with the ability to adapt to new technologies and procedures.
• ProblemSolving & Critical Thinking: Strong analytical and problemsolving skills.
• Communication & Interpersonal Skills: Excellent written and verbal communication skills.
• Teamwork & Collaboration: A strong team player.
• Initiative & Proactiveness: Selfmotivated and proactive with a strong work ethic.
• Professional Development: A desire for continuous learning and professional growth within the IT field.
• Adaptability & Flexibility: Ability to adapt to changing priorities.

Experience Required

• 3 years of administrative support experience in a professional setting.
• Proven experience supporting IT teams or departments.
• Proficient in Microsoft Office Suite SharePoint and relevant software.
• Excellent communication organization and time management skills.
• Strong problemsolving abilities and attention to detail.

Experience Preferred

5 years of related experience including clerical and documentation support for IT projects and development activities drafting/editing ITrelated agreements SOWs purchase requests procurement documents and IT training materials.

Education Required

High school diploma or a GED certificate

Education Preferred

High school diploma or equivalent with continuing education and professional development.