People Operations Coordinator
People Operations Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
- Handle Tier 2 cases as defined by the service inventory ensuring timely and accurate resolutions in line with servicelevel agreements
- Collaborate with Tier 1 (firstline support) and Tier 3 (specialist or escalation teams) to provide seamless case resolution and ensure proper case flow between different levels
- Provide expert guidance on more complex people queries and processes guiding Tier 1 teams where necessary and escalating to Tier 3 when issues require deeper expertise
- Coordinate with local EUS Workplace Payroll and other relevant teams to ensure cohesive service delivery and issue resolution
- Maintain service excellence by resolving all cases to a high standard following internal policies and processes while meeting or exceeding key performance indicators
- Utilize the HR case management system to track and document all case activities ensuring data accuracy and transparency
- Ensure compliance with company policies local labor laws and standards while handling cases
- Identify opportunities for improving people processes and service delivery providing feedback to enhance efficiency and the employee experience
- Act as a liaison between different levels of HR support ensuring smooth communication and coordination between Tier 1 Tier 2 and Tier 3 teams
- Promote the use of selfservice tools and resources by employees and managers providing coaching on how to effectively use these tools
- Assist with Service Rehearsal Testing (SRT) and User Acceptance Testing (UAT) for HR systems as needed ensuring smooth system functionality
Escalate complex or unresolved issues to Tier 3 or other relevant teams ensuring thorough followup and resolution
Qualifications :
- Proven experience in HR operations or people services ideally in a Tier 2 or similar role handling complex HR queries and processes
- Strong knowledge of local employment laws and regulations with the ability to ensure compliance in all peoplerelated matters
- Experience using HR case management systems (e.g. ServiceNow Oracle HCM) for tracking and resolving employee cases
- Familiarity with HRIS (Human Resources Information Systems) and experience with system testing such as Service Rehearsal Testing (SRT) and User Acceptance Testing (UAT)
- Excellent communication skills both written and verbal with the ability to provide clear guidance and support to employees and managers
- Strong problemsolving abilities and a proactive approach to resolving complex employee issues and HR challenges
- Collaborative team player able to work effectively with Tier 1 and Tier 3 teams as well as other departments (e.g. Payroll Legal IT)
- Attention to detail and strong organizational skills ensuring accuracy in documentation and case management
- Ability to manage multiple cases simultaneously prioritize tasks and work in a fastpaced environment while maintaining servicelevel agreements
- Knowledge of process improvement methodologies and experience in identifying areas for operational enhancements within people services
Proficient in Microsoft Office Suite and other business tools (e.g. Teams Outlook)
Zustzliche Informationen :
- CustomerCentric Approach: Deliver exceptional customer service with a focus on efficiency and satisfaction.
- Problem Solving: Proactively search for information to resolve complex queries and provide accurate guidance.
- Adaptability: Flexibility to adapt to changing processes and technologies.
- Continuous Improvement: Commitment to identifying areas for improvement and contributing to the enhancement of service delivery
- Cultural Sensitivity: Respect for and understanding of diverse cultural backgrounds and practices.
Why Entain
Here youll join a global team transforming not just the industry but the workplace itself. Passion innovation and genuine collaboration drive us.
Apply Now Make a Difference!
Be part of our team and help shape the future. Submit your application today via our online portal. We look forward to hearing from you!
At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
