The Manager Technical Services (Rides & Attractions) is responsible for maintaining strategic and daily operational plans for Rides & Attractions within the Technical Services Department. The Manager provides technical guidance for all attractions under his or her area of responsibility. The Manager is responsible for the technical support of the successful specification design production installation and/or acceptance testing of the Ride & Attraction systems to include Audio Special Effects Projection Lighting Set/Scenic Props Show Action Equipment Animated Figures Ride Mechanical Systems Ride Control and Show Control Systems.
Responsibilities:
- Ensures department understands and follows all company policies and procedures.
- Coordinates and assigns technicians to set up install repair and maintain all equipment and venue operations.
- Maintains a documentation system for all attractions and ensures a daily report is completed for all activities performed during their assigned shift.
- Ensures all Ride & Attraction equipment maintains the highest level of safety in accordance with USH Policies accepted manufacturing practices and local standards.
- Provides technical guidance and mentoring as required to Ride & Attraction Technicians within the daytoday detailed installation test and maintenance activities in the field. Builds strong team cohesion and motivation within the Technical Services Team.
- Performs all technical oversight duties and takes on all technical responsibilities in the absence of technical support personnel.
- Oversees all technical interaction with Attraction Responsible Engineers Vendors Subcontractors and other relevant 3rd person parties involved with Show and Ride systems. Develops an open working relationship with Specialty & General Contractors to ensure a clear line of communication regarding installation test and maintenance activities.
- Enforces Ride & Attraction technical principles to provide a quality product and necessary deliverables to our customers. Supports and advises the Rides & Attractions Assistant Managers and the Rides Senior Director on how best to achieve this goal.
- Advises coordinates and is accountable to the Senior Manager of Rides & Attractions the Senior Director of Rides & Attractions and the Senior Director of Engineering regarding the status and engineering quality of Ride & Attraction systems including areas of risk or potential future risks.
- Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations departments to maintain positive union relationships.
- Develops and implements action plans for the departments future successes including training programs workforce planning and rewards and recognition programs.
- Performs other duties as assigned.
This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $
Qualifications :
- Bachelors degree from a fouryear college or university in Engineering Business Administration or related field; or equivalent combination of education and experience required.
- 57 years of daytoday operation of a theme park theatre or related business required.
- 35 years of operations management/team leadership experience; or equivalent combination of education and experience.
- Ability and willingness to work weekends and holidays.
- Proficiency in Microsoft Word Excel Outlook and PowerPoint.
This position is in an industrial environment that requires occasional to frequent physical activity such as standing climbing and bending. Occasional work at heights with positioning equipment.
Desired Characteristics
- Theme Park Operations knowledge and experience.
- Excellent organizational verbal and written communication skills.
- Demonstrated ability to work with all levels of employees and management and willingness to give assistance to coworkers in other areas.
- Strong interpersonal and analytical skills.
- Strong time management skills.
- Ability to multitask and be flexible is essential.
- Experience managing in a union environment.
Additional Information :
As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories or arrest or conviction records in a manner consistent with relevant legal requirements including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to .
Remote Work :
No
Employment Type :
Fulltime