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Role Summary:
The role will be responsible for helping the Head of the ISSC and the Head of Global Shared Services drive the development of the shared services operating model in India. The individual will be responsible for all the Finance Transformation activities : Transition Management Implementing Service Management Framework (performance management SLA/KPI Issue / Instance Change Management) and Continuous Improvement to identify and drive productivity projects in the shared service centre serving captive customers within NEC GBU. This is a significant and challenging role that will drive worldclass practices & expertise. The role will be part of Extended Finance Leadership in Global Shared Service Centre (GSSC).
Essential
: Customer focused excellent stakeholder management skills ability to work with cross functional teams within and outside organisation and manage internal customers whilst practicing high ethical standards. Prior handson experience in managing a significant budget and large numbers of staff & thirdparty consultants with a strong delivery focus is considered a key asset Problem solving mindset good negotiation skills. Self driven motivated individual able to work in fast pace dynamic and deadline driven environment. Excellent verbal and written communication skills
Ability to drive and influence stakeholder at all levels. Experience in Project management process improvement and process reengineering Expected to work with minimum supervision and deliver on schedule scope and budget.
Overall Project/Task description
ISSC Strategy
Ensure effective business planning processes are in place across the ISSC and support
Head of ISSC in the allocation and management of ISSC budget & resources
Transition and Change Management
Responsible for ensuring effective and efficient transfer of key processes and
procedures into the ISSC from respective CAs
Work with ISSC Head GSSC Project teams in preparing the comprehensive transition
plan for entire Project Life Cycle (What Who When/ RACI metrics).
Identifying risk and opportunities at each stage of the transition plan and driving
stakeholders to mitigate the risks. Escalate and seek leadership support.
Ensure successful execution of each project life cycle phase (work shadow service
rehearsals and phased cut over Go/No Go decision)
Continuous Improvement
Responsible for driving continuous improvement mindset across the ISSC
Ensure ISSC process designs are consistent with best practice and implement process
improvement opportunities and best practises through latest automation tools.
Benchmark ISSC process costs on a regular basis to optimize cost to serve
opportunities
Performance Management & Reporting (Service Management)
Ensure ISSC operates within a strong controls and compliance framework
Negotiate and agree service level agreements covering all core processes performed
by the ISSC with all key stakeholders
Work with central GSSC team to ensure initial deployment and maintain Service
Delivery Framework and ensure SLA / KPIs are clearly tracked and reported for each
process performed by the ISSC
Effectively present data and team performance to small groups 1 to 1 to top
management
People Management
Ensure the ISSC is resourced with the appropriate capacity & capabilities to deliver and
maintain world class services
Qualifications :
Education: Qualified professional (CA or CMA) or MBA Finance
Experience
(years): 15yrs relevant work experience.
Relevant
Experience: Working in Finance & Accounting SSC (Captive SSC experience preferred) familiarity to ERP platforms (SAP preferred) Must have managed at least one Process transition end to end. Experience in implementing a multinational global ERP template solution Awareness of emerging technology trends and the opportunities presented by digital transformation Large Team management experience of 35years.
Remote Work :
No
Employment Type :
Fulltime
Full-time