David Kennedy Recruitment is working with a leading BPO company which is looking to recruit for a German speakingPayroll Support Specialistto join their team in Essen Germany.
Role: Payroll Support Specialist
Location: Essen Germany
Employment type: Contract
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Assist the team with managing inquiries and resolving issues related to payroll.
- Handle firstlevel support tickets and respond to employee questions via email phone and in person.
- Escalate more complex issues to higherlevel support when necessary.
- Communicate effectively and promptly with employees to address concerns and prevent misunderstandings.
- Take responsibility for managing escalations and promoting a positive work environment.
REQUIREMENTS
- Native or fluent in German (C1 level) with strong proficiency in both written and spoken communication as well as English fluency.
- Strong negotiation abilities and high empathy with the ability to remain calm and solutionfocused in challenging situations.
- Customeroriented mindset always striving to find optimal solutions.
- Strong logical thinking and organizational skills.
- Willingness to work onsite and collaborate as part of a dedicated team.
OFFER
- Relocation assistance is available
- Private health insurance after probation period
- Working as part of a dynamic and multicultural team
- Regular fruit deliveries for a healthy lifestyle and free drinks
- Employee wellness schemes to include partnerships with fitness centers restaurants and beauty care