Customer Solutions Experience Manager
Customer Solutions Experience Manager
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1 Vacancy
Job Description
Are you passionate about delivering exceptional customer experiences and empowering sales and account management teams to thrive If so we have an exciting opportunity for a Customer Solutions & Experience Manager to play a pivotal role in shaping how our customers engage with our researchbased platform. This crossfunctional role bridges Sales Account Management and Product teams ensuring smooth customer journeys impactful demonstrations and meaningful product adoption.
What Youll Do :
Sales Support: Mastering the Customer Journey
- Tailored Demos & Solutioning: Engage with the account management and sales team to support customer/prospect calls that helps uncover core needs and deliver compelling demonstrations that highlight the most relevant features and benefits.
- Customer Advocacy: Support translating complex product methodologies into clear nontechnical narratives that emphasize business value.
Onboarding and Internal Coaching:
- Conduct regular training sessions and coaching opportunities for Sales and Account Management teams ensuring deep product knowledge and sales proficiency.
- Provide internal trainings on program enhancements
Voice of the Customer: Driving Product Innovation
- Customer Insights: Act as the conduit between customers and product teams articulating customer needs and influencing product enhancements.
- Value Communication: Collaborate with marketing and sales to develop compelling materials that reflect customer value propositions.
- Quality Assurance: Perform final reviews of training and sales materials to ensure clarity consistency and effectiveness.
Product Expertise
- Market Intelligence: Leverage both internal resources and external insights to maintain a robust understanding of product dynamics and their market fit.
- Continuous Learning: Stay immersed in the latest industry developments to bring innovative ideas and strategies to the team.
Qualifications :
What You Bring :
- Industry Expertise: While not required strong foodservice industry and/or market research experience that enhances credibility and influence in customer conversations is preferred.
- Exceptional Communication: Outstanding listening presenting and storytelling skills that engage and inspire diverse audiences.
- CrossFunctional Collaboration: Ability to build and sustain highimpact relationships across teams driving results and fostering collaboration.
- Client Relations: A proven track record of managing client relationships with professionalism empathy and a servicefirst mindset.
- Business to Business Experience: 35 years in a product management customer success business development or account management role.
This role pays between $80000 $90000
This job posting will expire on 31st January 2025.
Additional Information :
We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say at LifeAt.Informa.com.
Our benefits include:
- Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and we support a range of working patterns
- Great community: a welcoming culture with inperson and online social events our fantastic Walk the World charity day and active diversity and inclusion networks
- Broader impact: take up to four days per year to volunteer with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and ondemand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
- Time out: 15 days PTO rising to 20 after three years and 25 after six years plus 10 national holidays a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- Competitive benefits including a 401k match parental leave and an ESPP offering company shares at a minimum 15% discount
- Strong wellbeing support through EAP assistance mental health first aiders free access to a wellness app and more
- Recognition for great work with global awards and kudos programs
- As an international company the chance to collaborate with teams around the world
Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.
At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
