Crew Manager
Crew Manager
Posted on :
10-02-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-02-2025
Job Description
Key Responsibilities
Crew Administration & Logistics
- Oversee all administrative services related to crew members including prearrival arrival and departure processes.
- Ensure accurate and timely processing of travel arrangements visas immigration documentation and coordination with relevant authorities.
- Maintain crew records ensuring all documentation is up to date and compliant with company and regulatory requirements.
- Manage berthing assignments and crew movement efficiently ensuring accurate recordkeeping in the crew management system.
Operational Efficiency & Compliance
- Ensure Crew Office operations adhere to service standards and that hotel and HR systems are used effectively.
- Monitor and assess Crew Office performance ensuring optimal staffing levels to meet operational demands.
- Maintain accurate crew lists and updates in the ERP system ensuring compliance with internal policies and procedures.
- Lead Crew Office staff meetings provide ongoing training and ensure all personnel stay informed of policy changes and operational requirements.
Crew Experience & Engagement
- Act as a key support figure for onboard crew addressing concerns with empathy and ensuring timely resolutions.
- Promote a positive workplace culture by reinforcing company values and encouraging engagement initiatives.
- Conduct regular service and product knowledge training sessions for Crew Office staff to enhance teammate support.
Leadership & Team Development
- Set clear performance expectations for Crew Office team members fostering accountability and collaboration.
- Conduct objective performance appraisals and provide guidance for career development opportunities.
- Ensure all team members complete required training programs and stay informed about internal policies and services.
- Maintain a highfunctioning teamoriented work environment that promotes efficiency and professionalism.
Safety Health & Compliance
- Ensure compliance with internal policies and external regulations including health safety and environmental standards (HESS MS).
- Address any audit findings maintain accurate compliance records and oversee documentation related to crew health and safety.
- Assist in emergency procedures and ensure the safekeeping of all crewrelated documents in accordance with company policies.
Skills Knowledge & Expertise
Education & Experience
- Proven leadership experience in a hospitality crew management or HR role preferably in a cruise or hotel environment.
- Strong organizational skills with the ability to manage complex administrative processes and multitask efficiently.
Leadership & Communication
- Excellent verbal and written communication skills with a strong focus on empathy and service excellence.
- Ability to lead and motivate a diverse multicultural team in a fastpaced environment.
Operational & Compliance Knowledge
- Understanding of HR policies health and safety regulations and crew management systems is a plus.
- Familiarity with operational technology and ERP systems to maintain accurate crew data and optimize administrative processes.
ProblemSolving & Teamwork
- Proactive problemsolver who thrives in a dynamic and highpressure environment.
- Strong ability to collaborate across departments and maintain effective working relationships.
Contract
- 6:2 Rotation (rolling contracts of6 months onboard followed by 2 months of vacation)
- Single cabin accommodation
Employment Type
Full Time
Key Skills
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