Front Office Team Leader
Front Office Team Leader
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Salary Not Disclosed
1 Vacancy
Job Description
Reporting to the Front Office Manager our Front Office Team Leaders are Service Spotters who play a critical role in facilitating memorable Guest Service experiences and leading our Front Office All Rounders whilst ensuring our Hotel junction is a vibrant environment.
Our Front Office Team Leaders:
- Ensure a smooth and efficient service experience is delivered to all Guests at registration during their stay and check out.
- Accurately and efficiently receive and process Guest reservations.
- Attend to all incoming calls recording and distributing messages accurately.
- Attend to guest feedback as escalated.
- Provide assistance to the Front Office Manager as required.
Qualifications :
To be successful in this role you will have:
- Availability to work a range of shifts including days nights weekends and event days.
- Impeccable grooming and presentation.
- A confident and enthusiastic demeanour.
- Ability to be carouse and listen intently in Guest interactions.
- A genuine desire to provide exceptional service.
- Experience in a similar role is highly desired.
- A manual drivers license is highly desired
Additional Information :
At Accor creating exceptional guest experiences is an obsession. Everything we do we do to ensure our guests Feel Welcome and Feel Valued. With over 4000 properties across 90 countries we are a true international brand.
Pullman Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW being home to major sporting music and entertainment events. We offer exceptional opportunities for career development across muchloved brands ranging from renowned fivestar luxury hotels to economy lodgings.
Interested Wed love to hear your story.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
