General Manager - Operations Healthcare - REF54449P
General Manager - Operations Healthcare - REF54449P
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Salary Not Disclosed
1 Vacancy
Job Description
Operational LeadershipLead daytoday operations for healthcare accounts ensuring consistent delivery against service level agreements (SLAs).Develop and implement operational strategies that align with client goals and organizational objectives.Optimize processes to improve efficiency reduce costs and maintain highquality standards.Client ManagementAct as the primary point of contact for healthcare clients managing relationships expectations and escalations.Conduct regular performance reviews with clients to discuss metrics address concerns and implement feedback.Collaborate with clients to identify new opportunities for process improvements and additional services.Team Development and LeadershipManage a large team including supervisors managers and frontline staff to ensure effective service delivery.Mentor coach and develop team members to enhance performance and foster career growth.Build a culture of accountability engagement and high performance within the team.Quality Assurance and ComplianceEnsure all healthcare processes comply with regulatory standards (e.g. HIPAA CMS guidelines) and internal policies.Implement quality assurance measures to monitor performance and identify improvement areas.Lead internal audits and ensure timely resolution of noncompliance issues.Financial ManagementManage the budget for healthcare operations balancing client requirements with cost efficiency.Monitor operational costs and implement costcontrol measures without compromising quality.Prepare and present regular financial and operational reports to senior management.Experience: 18 years of experience in healthcare operations with at least 5 years in a senior management role. Prior experience in BPO or outsourcing is advantageous.
Qualifications :
Graduate with Min 1518 years experience Healthcare Payer business support
Additional Information :
Client facing role with mandate People Management exp Should have managed large Teams Span of control 1500 FTEs (Vizag/Visakhapatnam)
US Healthcare Experience (Payer exp preferred)
End to End service delivery (Ops Process driven Client management P&L exposure preferred Includes cost management stakeholder management Front ending the client due diligence Performance management etc)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
