French speaking customer service
French speaking customer service
Posted on :
19-01-2025
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1 Vacancy
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Job Description
FrenchSpeaking Customer Service Representative
Position: FrenchSpeaking Customer Service Representative (Onsite)
Location: Braga Portugal (Remote option available)
Industry: Technical Website Solutions
Employment Type: FullTime (Rotating Shifts)
Salary: 1251.84 gross monthly (excluding housing)
Compensation & Benefits:
- Competitive Salary: 1251.84 gross per month.
- Comprehensive Health and Life Insurance from your first day.
- Meal Allowance: 7.00 per day (154.00 per month).
- Transport Allowance: Monthly support for transportation costs.
- Career Advancement Opportunities: Ongoing training and potential promotion.
- CompanyProvided Equipment: Includes a laptop tools and software necessary for your role.
Work Environment:
- Location: Onsite in Braga or remote in Portugal.
- Shift Schedule: Rotating shifts from Monday to Sunday including nights.
- Days Off: 2 days off per week on a rotating basis.
Language Requirements:
- French: Minimum C2 level required.
- English: Intermediate proficiency preferred.
Job Overview:
We are seeking a FrenchSpeaking Customer Service Representative to enhance our team in Braga Portugal. In this exciting position you will assist customers with technical inquiries concerning website services delivering exceptional service in a fastpaced multilingual environment. If you are enthusiastic about technology problemsolving and customer support this opportunity is ideal for you.
Key Responsibilities:
- HighQuality Support: Provide support to Frenchspeaking clients with technical website issues.
- Troubleshooting: Diagnose and resolve problems related to website setup configuration and functionality.
- Customer Guidance: Walk customers through technical processes to ensure they can effectively utilize website features.
- Documentation: Log customer interactions in the CRM system for accurate tracking and followup.
- Problem Escalation: Escalate complex issues to relevant teams when necessary.
- Data Protection: Maintain confidentiality and comply with data protection standards.
- Feedback: Provide insights on recurring issues and suggestions for improving customer experience.
- Multitasking: Effectively manage multiple queries during highdemand periods.
- Collaboration: Work with colleagues to improve service delivery.
Skills & Qualifications:
- Fluency in French: C2 level or higher.
- Intermediate English Proficiency: (B2 or higher preferred).
- Prior Experience: Customer service or technical support experience is a plus but not mandatory.
- Communication Skills: Strong written and verbal communication with a customerfocused approach.
- Technical Aptitude: Eagerness to learn and resolve websiterelated issues.
- Adaptability: Ability to thrive in a fastpaced setting managing multiple tasks.
- ProblemSolving: Quick and efficient issue resolution skills.
- Shift Flexibility: Willingness to work nights and weekends as necessary.
- Attention to Detail: Ability to accurately document customer interactions.
- EU ID Requirement: Valid identification required for employment in Portugal or a residence card for nonEU nationals.
Additional Benefits:
- Comprehensive Health and Life Insurance from day one.
- Career Growth Opportunities: Ongoing training and internal promotion chances.
- Meal Allowance: Daily allowance for lunch and snacks.
- Transport Allowance: Monthly support for commuting.
- Professional Development: Access to certifications and advancement programs.
- Company Equipment: Includes necessary devices like a laptop.
- Collaborative Environment: Emphasis on teamwork and support for success.
Relocation Support:
- Housing Assistance: Companyprovided accommodation options for up to 14 months in fully furnished shared apartments; distance to work ranges from 20 minutes to 1 hour by public transport.
- Language Courses: Portuguese language courses available after 3 months of employment (subject to availability).
- Annual Flight Benefit: Round trip flight within Europe after 12 months of successful integration
Employment Type
Full Time
Key Skills
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