eCommerce Customer Support -
eCommerce Customer Support -
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Job Alert
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$ $ 2000 - 2500
1 Vacancy
Job Description
Job Title: eCommerce Customer Support
Location: Remote (EST Time zone)
Salary Range: up to 2500 USD
Work Schedule: Monday Friday 9:00 AM to 5:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company
Specializes in building successful eCommerce brands across platforms like Amazon Shopify and Walmart. With a focus on innovation and creating exceptional customer experiences our diverse portfolio emphasizes quality and customer satisfaction.
Position Overview:
We are seeking a highly motivated eCommerce Customer Support Specialist with expertise in pool and spa care to provide exceptional service for our eCommerce brands. This role requires an indepth understanding of customer service principles technical knowledge in pool and spa maintenance and the ability to foster strong customer relationships across various platforms.
Key Responsibilities:
Customer Inquiry Management:
- Manage inbound inquiries across multiple channels including email chat and social media using Gorgias.
- Respond to voicemails and make outbound followup calls within two hours.
- Provide immediate responses to live chat inquiries aiming for a response time of five minutes or less.
Amazon and eCommerce Support:
- Handle Amazonrelated tasks such as responding to negative reviews processing courtesy refunds and troubleshooting customer issues.
- Address customer inquiries on Shopify Walmart and other eCommerce platforms within two hours.
Reporting and Feedback:
- Compile weekly reports highlighting trends customer feedback and product review insights.
- File reimbursement claims for lost or damaged shipments with Amazon or partner warehouses.
Social Media and Engagement:
- Respond to productspecific queries escalated from social media platforms.
- Escalate issues as needed ensuring customers are informed during the process.
Skills & Qualifications:
Required:
- Prior experience in customer support preferably within the eCommerce or retail industry.
- Expertise in pool and spa maintenance or water chemistry.
- Strong verbal and written English communication skills with a personable tone.
- Proficiency in customer support platforms like Gorgias or similar tools.
NicetoHaves:
- Familiarity with Amazon Shopify and Walmart platforms.
- Analytical skills to identify customer trends and areas for improvement.
- Experience using collaboration tools like Microsoft Teams.
Please note: To ensure prompt processing of your application we kindly request that you submit your resume and an introductory video in English format.
Employment Type
Full Time
