Quality Analyst
Quality Analyst
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Job Description
Job Title: German Quality Analyst
Location: Lisbon Portugal
Company Overview
Cross Border Talents has been connecting top candidates with global opportunities since 2014. We specialize in bridging digital skills gaps with our international team of recruiters and stateoftheart algorithms. With operations in over ten EU countries and a portfolio of 1000 job openings each month were committed to enhancing the world of work. Recently awarded three Seals of Excellence by the European Commission we aim to elevate our candidates experiences by placing them in cities renowned for their quality of life.
Job Description
We are seeking a Quality Analyst for a Video Streaming Platform project. The ideal candidate will ensure customer service compliance by creating and analyzing reports and providing insights to management for continuous improvement.
Responsibilities
- Conduct sample reviews to ensure alignment with customer requirements.
- Complete special projects and conduct adhoc analyses utilizing statistical methods to interpret operational metrics and trends.
- Develop and maintain reports and dashboards to track team performance and productivity.
- Offer recommendations to improve operational inefficiencies.
- Participate in developing quality monitoring forms standards and training.
- Regularly monitor calls chats and emails for quality assurance and consistency in communication.
- Provide team management with feedback on employee performance.
- Track analyze and distribute KPIs escalating growth opportunities to management.
- Ensure alignment through calibration on audit review criteria.
- Collaborate with the Training team to document and maintain adherence to policies and procedures.
- Implement performance improvement plans as necessary.
Requirements
- Experience in Quality Analysis (junior or senior level).
- Excellent verbal and written communication skills in German (Native level) and English (B2 level).
- Ability to work shifts and weekends.
Benefits
- Annual Base Salary: Starting at 20780 with potential increases based on experience.
- Additional Benefits:
- Language premium: 315/year.
- Meal allowance: 7.63 per workday (paid via meal card net).
- Transportation bonus: 720/year.
- Yearly target bonus: 5% of the yearly gross base salary.
- Health and Life Insurance with Family Plans (Spouse and Children).
- Contract Type: 1month training contract followed by a 1year fixedterm contract with a 30day probation period.
- Relocation Support: Includes bureaucratic assistance for obtaining NIF and NISS assistance in finding accommodation and a 2000 relocation bonus paid with the first payroll cycle.
- Great worklife balance and a dynamic office culture.
Recruitment Process
- Initial Screening
- Written Language Assessment (WLA)
- Operational Round (Ops Round)
- Online Language Assessment (OLA)
- HR Interview
Employment Type
Full Time
