Customer support
Customer support
Posted on :
19-01-2025
Employer Active
1 Vacancy
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Job Description
- Italian Customer Service Representative Location: Porto Portugal (100% OnSite)
Position Overview
Start Date: February 13 2025 Contract Type: Permanent Work Model: Fulltime Onsite
Compensation
Base Salary: 1000 monthly
Payment Structure: 14 payments per year
Annual Gross: 14000
Additional Benefits Package
Language Requirements:
Italian: C2 (Native/Nearnative)
English: B2 (Professional working proficiency)
Core Responsibilities:
Handle customer inquiries through multiple channels (phone email chat)
Provide prompt and accurate responses to customer questions
Process and document all customer interactions
Resolve customer complaints and issues
Maintain high customer satisfaction levels
Meet quality and performance metrics
Update customer information in CRM systems
Follow up on pending customer issue
Essential Skills:
Nativelevel Italian language proficiency (C2)
Professional English communication skills (B2)
Strong problemsolving abilities
Excellent communication skills
Customerservice oriented mindset
Ability to work in rotating shifts
Basic computer literacy
We Offer:
Comprehensive paid training program
Modern office facilities
Career advancement opportunities
Health insurance
Meal allowance
Professional development opportunities
Team building activities
Performance bonuses
Application Process:
CV and cover letter submission
Initial screening call
Language assessment (Italian and English)
Technical interview
Final interview
Reference checks
Job offer
Employment Type
Full Time
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