Customer Service Associate 5547
Customer Service Associate 5547
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Duration: 3 months (Possible Extension or Hire)
Location: Springdale AR 72764 (Onsite)
Schedule: 3rd Shift: SundayTuesday and every other Saturday 7:00 PM 7:00 AM
The Customer Service Associate (CSA) is the primary point of contact managing relationships among carriers customers and sales teams for their assigned accounts. The CSA is responsible for understanding the customers organization product requirements processes and procedures. By collaborating closely with the Sales team the CSA ensures the highest level of customer service and satisfaction.
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Serve as the primary liaison between the Supply Chain team and assigned external customers.
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Build and maintain strong effective relationships with key internal and external stakeholders.
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Analyze incoming emails prioritize tasks and resolve issues promptly.
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Utilize multiple dispatch systems (TES LME Four Kites OTR) and external scheduling systems (Retailix Retail Link UNFI One Network etc.) to address and resolve problems for various business units.
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Maintain a comprehensive understanding of internal policies procedures and software applications.
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Stay informed about external customers organizational structures procedures and requirements.
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Use available resources to identify and implement costeffective solutions tailored to meet customer and company needs.
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Resolve issues that negatively impact the delivery process ensuring timely and accurate delivery of products.
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Identify and implement innovative solutions to enhance customer satisfaction and uphold the companys reputation.
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Bachelors degree or equivalent work experience in transportation or logistics.
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13 years of professional experience in transportation or logistics (customer service experience alone is insufficient).
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Proficiency in Microsoft Office applications.
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Comfortable managing a high volume of emails up to or exceeding 300 per day.
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Strong written oral and interpersonal communication skills.
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Conflict management negotiation and problemsolving abilities.
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Positive attitude and the ability to multitask effectively.
Employment Type
Full Time
