Customer Operations Specialist US Market Based in Mexico City

Ready to shape the future of Customer Experience for school districts in the US If youre passionate about creating seamless solutions and enhancing client satisfaction this role offers a unique opportunity to make a real impact in education. Lets connect and explore how you can contribute!

Your mission

At Innovamat we are looking for someone to build and lead our Customer Experience team in the United States. Your mission will be to ensure our districts receive outstanding logistical and technical support providing a seamless experience with our platforms and services. Youll play a pivotal role in shaping efficient postsale processes and delivering exceptional client satisfaction.

Your day to day at Innovamat

• Solve district problematics by addressing issues and questions efficiently coordinating with Operations Supply Chain and Tech teams to deliver effective solutions.

• Work closely with Operations Supply Chain and Account Management teams to define scalable and effective postsale processes.

• Lead meetings with districts to ensure successful onboarding and set up of digital platforms and foster strong relationships.

• After the initial adaptation period the goal will be for you to take ownership of leading a team of 3 professionals currently managing Customer Support for LATAM (spanning six countries) with the potential to eventually lead Customer Support for the entire Americas region mirroring the team structure at HQ responsible for Europe and reporting directly to the Head of Operations.

You Have

• A strong desire to learn and grow in a highdemand fastpaced environment.

• Comfort juggling multiple responsibilities and multitasking effectively. You should be willing to dive into the details performing handson tasks to gain a deep understanding of the business and help scale it efficiently.

• Outstanding interpersonal and communication skills (facetoface email phone).

• An analytical mindset and a problemsolving attitude ready to tackle challenges creatively and efficiently.

• A passion for business growth understanding the commercial aspects of customer experience and the impact on overall business success.

• Leadership potential with the ability to inspire manage and scale a team across multiple regions.

It will be great if

• You have experience in customer support or clientfacing roles.

• You hold technical skills (e.g. engineering) and excel in challenging scenarios.

• Youre passionate about supply chain management and technology.

• You enjoy optimizing processes and solving complex problems.

What We Offer You

• Become part of our pioneering team in the US poised to lead the industry in the near future.

• You will be part of the US Hub based in our Mexico City office with the opportunity to travel to the US when needed.

• A dynamic fastpaced learning environment where youll navigate earlystage market constraints and go above and beyond as part of our supportive ambitious small team.

• Youll enjoy additional benefits such as a unique work environment with 24 vacation days and an extra week in winter. Youll have medical insurance access to platforms like GymPass and Terapify. Youll also take part in teambuilding activities and the amazing annual Innovagala. Were proud to be a Happy at Work company!

About Innovamat

Innovamat is the leading global K12 edtech startup that brings the cuttingedge science of math learning and teaching to the classroom. We have built a unique PreK8 math curriculum backed by robust research and loved by 18000 teachers worldwide to structurally change the way students learn by leaving the textbook and workbook behind.

Our Team

We are more than 320 Math Education enthusiasts in 9 countries. To date we have reached 2300 schools with more than 490000 students and 21500 teachers who love to work with the Innovamat curriculum. We are headquartered in Barcelona Spain and have offices across our countries. In the US we are a hybrid team with members in New York California and growing in Chicago and other locations. Our school network is already in 5 states and growing every month.