Bell Person Nhn vin Hnh l
Bell Person Nhn vin Hnh l
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Essential Duties and Responsibilities (Key Activities of the role)
Assist with heavy packages coats suitcase etc. being alert to give assistance courteously and quickly before having to be asked
Maintain a willingness to please attitude and give undivided attention to any approaching guest
Adhere to guest checking in and checking out procedures pertaining to baggage handling
Welcome guests at the main entrance offering the greeting appropriate to the time of day taking particular note of repeat guests and A/Club members
Assist arriving and departing guests by opening and closing car and taxi doors
Maintain a spotless Porte Cochere and Drive way
Guide the guest to the Front Desk and wait behind the guest during the checkin. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Service Agent. Without delay escort the guests accordingly.
Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
Room the guest in accordance with hotel standards
Be familiar with the lift workings and emergency stairs
Provide information to guests about the hotel facilities and services
Provide guest services and guidance
Learn and utilize names of guests especially repeat and long staying guests and routinely greet guests as they pass through the lobby remaining alert to situations where he can be of assistance to guests
Keep the lobby clean and tidy informing the Concierge or Bell Captain if it needs major cleaning
Maintain a well groomed hair style and wear clean shiny well polished shoes and a neat uniform while on duty
Help other employees in department replacing them temporarily when necessary
Keep the baggage room clean and in order before going off duty on each shift
Upon arrival of newspaper prepare them and deliver them to guest rooms as assigned by the Bell Captain
Use the Duty Log to document matters of importance
Operate Communicates equipment
Arrange transport and coordinate luggage Conversant with emergency evacuation and fire procedures for relevant department
Conversant with emergency evacuation and fire procedures for relevant department
Manage the key system for Valet service securely
Night staff check mail message of expected guests against the system/computer and expected arrivals
Assist Concierge / Bell Captain on arranging transportation service
Perform any other task assigned based on Movenpick Resort Phan Thiet needs or requirements.
Qualifications :
- High School or Vocational Certificate in Hotel Administration Hotel Management or equivalent
- 6 months experience in guest service or customer service or an equivalent combination of education and experience.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers employees and third parties that reflects highly on the hotel the brand and the Company.
- English and local language proficiency preferred.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
