Hostess Nhn vin n Tip
Hostess Nhn vin n Tip
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Ascertain guests satisfaction and handle any glitches that may arise informing a manager of the situation and how it was resolved.
- Personally handle all guests complaints to note exactly what happened and solution(s) in the glitch form and notify the Manager and Food and beverage office.
- Addressing guest dissatisfaction immediately and informing the manager of the action taken and/or informing the manager immediately of a guest concern so that remedial action can be taken.
- Having an effective communication stream among working colleagues.
- Completing all followup tasks on a timely basis.
- Participate in all inventories directly involved with the operation of the department.
- Constantly inspect and observe the physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
- Execute light administrative duties assigned to keep track of faxes and any special events in the restaurant.
- Assist in completion of administrative duties such as: keeping reservation book up to date; daily and monthly cover reports; attendance sheets up to date; proper filing of all documents; logbook
- Not to disclose any information about the restaurant/competition without prior approval from the Manager or the Food and beverage office.
- Reporting any accident immediately no matter how minor to a manager.
- Providing efficient and attentive assistance to any mishap in the restaurant.
Other Responsibilities
- Maintain complete knowledge of all F&B services contents & preparation methods outlets and hotel services/features
- Be well versed in hotel fire & life safety/emergency procedures
- Attend all briefings meetings and trainings as assigned by management
Qualifications :
High school education
Good oral proficiency in the English language
Minimum 1 years of experience in a similar capacity
Ability to speak other languages and a basic understanding of local languages will be an advantage
Competencies
Strong leadership interpersonal and training skills
Results and serviceoriented with an eye for details
Ability to multitask and work well in stressful & highpressure situations
A team player & builder
A motivator & selfstarter
Wellpresented and professionally groomed at all times
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
