UX Designer 8609-3115
UX Designer 8609-3115
Posted on :
31-01-2025
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
HM Note: This hybrid contract role is three (3) days in office. Candidates resume must include first and last name and a portfolio link.
Description:
The ideal candidate will bring to the team the following: and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;
Service Design tools and tactics (critical) and nbsp;specifically have the proven ability to plan lead and facilitate Value Stream Mapping (VSM) and service blueprinting activities
Facilitation and influence capable of liaising effectively across different groups with competing priorities
Inperson collaborator should be able to get into the office/meet stakeholders for inperson workshops research and interviews where necessary.
Datadriven ability to get and use data to justify design decisions
Usercentrered design champion agile mindset aims for strategic alignment with program/program area/ministry good oral and written communication leadership/mentoring capabilities to help other teams buyinto/participate in service design
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Nice to have: and nbsp;
o and nbsp; and nbsp;Lean certification (green/black) would be beneficial
o and nbsp; and nbsp;Experience working with design systems and standards
o and nbsp; and nbsp;Ability to coach other team members
Skills
Experience and Skill Set Requirements
Evaluation Criteria:
1.Service Delivery and amp; Service Design 30%
You have demonstrated experience in a range of the following service design and user experience
techniques:
User needs mapping
User research (exploratory and evaluative)
Stakeholder mapping
Personas
Customer journey mapping
Collaborative design
Prototyping
Service blueprinting
You have knowledge of recognized service design skills in the following areas: research interviewing surveys focus groups usability testing etc. and facilitation meetings workshops and cocreation
You have demonstrated knowledge of the emerging trends and developments in service delivery
digital service design and leadingedge technology related to digital service design and inperson service delivery models
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;You have experience defining KPIs and success metrics to evaluate service journey and outcomes
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;You can lead the development and review of experience design projects (including user research UX design and service design initiatives) endtoend and develop innovative approaches and and nbsp;alternative solutions to deliver high quality efficient services and products that meet end user and business expectations and needs.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Lead or supervise service design activities and deliverables including stakeholder workshops research sessions analysis and synthesis of insights experience design direction service design blueprints and service design or UX prototypes which address end user and business needs and are in accordance with established strategy standards and protocols.
Oversee the adoption and application of experience design tools and methodologies research and design techniques heuristic and design standards
2. Relationship Building and amp; Communication 30%
You have an enthusiasm for cooperativeness codesign and user experience outcomes.
You have respect for the opinions of others a willingness to share information and the ability to
build rapport with clients stakeholders vendors and colleagues.
You can delegate and prioritize while motivating others.
You can communicate effectively with clients and stakeholders not familiar with service design
and user experience aspects of digital service delivery to provide written and verbal instruction or advice on reengineering solutions.
You can prepare reports and provide recommendations to senior management and clients and ensure documentation is clear for users who are not specialists in service design
3. Analytical and amp; ProblemSolving Skills 30%
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;You can provide authoritative experience design advice to solve service delivery challenges across and nbsp;platforms including digital telephone service desk and print channels.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Ensure that proposed service or UX designs leverage common and reusable patterns and components meet digital service standards and have proper approvals
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Lead the adoption and implementation of performance measures and metrics using current industry standard heuristics and protocols.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;You can use qualitative and quantitative data to identify trends and potential risks and mitigations (e.g. financial political operational legal) for new projects/programs and services/operations
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;You can synthesize complex service design processes measurement models and user research findings into summaries for solution definition and prototyping
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;You can analyze and interpret business and technical requests user research options and identify a best course of action from conflicting alternatives that would account for short and longterm impacts of the proposed solution as well as accounting for other stakeholder risks
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;You can align with business plan submissions and other initiatives to ensure they reflect ministry and government key business directions
4. Project Management and amp; Change Management Knowledge 10%
You can lead and nbsp;the scoping planning and execution of primary and secondary user
research encompassing generative and evaluative research. Ensure research protocols for
documentation attribution privacy and consent equity/diversity/inclusion etc. are
established and adhered to.
You can lead and plan concurrent service design projects often involving multiple ministries and/or jurisdictions by coordinating with clients stakeholders and partners
You have excellent change management and project management knowledge including planning resource and budget scheduling and risk management
You are able to introduce new/reengineered processes and related standards and practices
Must Haves:
- 6 years of experience in service design focusing on and nbsp;development and review of experience design projects (including user research UX design and service design initiatives) endtoend and develop innovative approaches and and nbsp;alternative solutions to deliver high quality efficient services and products that meet end user and business expectations and needs.
- Lead or supervise service design activities and deliverables including stakeholder workshops research sessions analysis and synthesis of insights experience design direction service design blueprints and service design or UX prototypes which address end user and business needs and are in accordance with established strategy standards and protocols.
- Focus on experience design projects (including user research UX design and service design initiatives) endtoend and develop innovative approaches and and nbsp;alternative solutions to deliver high quality efficient services and products that meet end user and business expectations and needs.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
