Lead UX Researcher
Lead UX Researcher
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Job Description
You are an experienced UX Researcher with a track record of understanding the intricacies of user behavior within complex enterpriselevel platforms. A teamplayer and devoted champion for the user youre ready to join forces with a dedicated and passionate design team to ensure the customer is at the heart of every product decision. Youre not only an analyst but also a storyteller able to communicate findings and evangelize research in a way that resonates with stakeholders at all levels. Youre also perfectly comfortable throwing together a wireframe if the team is in a bind. Youre probably not an expert in Asset Investment Planning but many of us werent either when we joined! Youre looking for an opportunity where you can leverage your unique expertise to shape the future of UX in a company that values innovation creativity datadriven decisionmaking and customercentricity.
Responsibilities:
- Own the research roadmap: Work with UX Designers and Product Managers to identify and prioritize research needs across multiple product teams. Manage operations develop research plans conduct interviews facilitate analysis and circulate findings.
- Transition our current practice (adhoc perproject research) into a holistic UX Research engine that sees across individual projects and finds the forest for the trees.
- Integrate within crossfunctional teams and develop strong relationships with product managers tech leads and UX designers.
- Develop strong relationships with SMEs and CABs. Make them feel listened to and help them see the value their input creates in our process.
- Unlock the value from our investment into product analytics. Use user interaction data and inproduct feedback to buildout a legitimate Quant practice.
- Use strategic research to shape the longterm product roadmap by elevating the needs attitudes and behaviors of the businesses who rely on our technology and the people who interact with our platform.
- Evangelize and build trust in UX research while cultivating a more informed more empathetic organization. Provide updates present findings and help leadership see the value in customercentricity.
Qualifications :
Qualifications (musthaves):
- 6 years of experience conducting UX Research OR 8 years experience as a UX Designer having recently transitioned into Research (with at least one research role.)
- Experience in both quantitative and qualitative methods and a firm understanding of how to combine them to sharpen the picture.
- A natural comfort with taking initiative and proactively reaching out within the organization to find the people in charge and the information you need.
- Skilled presenter facilitator and a persuasive communicator with a passion for evangelizing UX research. Experience leading workshops lunch & learns and kickoffs.
- Strong organizational skills with the ability to manage your own time across multiple projects and build a roadmap to inform project planning and scheduling.
- The ability and willingness to put on the UX Designer hat from time to time when the role requires.
- A portfolio in the format of your choice that speaks to who you are and your experience.
Assets (nicetohaves):
- You have experience working in diverse company environments. Youve been handson in a startup and have integrated into large enterprise organizations. Your breadth of experience shows adaptability resilience and an understanding of various business dynamics.
- Your deep background in UX research is accompanied by additional competence in UX design. Youre comfortable identifying and producing the output required for each situation be it a report journey map presentation or even a wireframe.
- You have a strong desire to not only work IN the business but also work ON the business finding ways to improve processes tooling and workflows. You can point to your past successes in experimentation and continuous improvement.
- You have experience conducting productwide UX audits drawing from both qual. and quant. to support the product team in identifying and prioritizing usability uplifts.
We recognize that talent comes in many forms so were looking for passion enthusiasm and transferable skills.
This is a hybrid role based out of our Vancouver office but were open to considering remote candidates as well. Diversity Equity and Inclusion are at the heart of Copperleafs culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process please submit a request by email to .
Additional Information :
We believe that coming together as a community in person is important for innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and inoffice working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
We value a diverse environment and are proud to be an equal opportunity employer. Founded in Vancouver Canada Copperleaf is committed to building a better world one decision at a time. As one of Canadas FastestGrowing Companies winner of Canadas Most Admired Corporate Cultures and named as one of Canadas Best Managed Companies we are a dynamic and disruptive organization offering exciting opportunities for growth and innovation.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
