GA DHS - ServiceNow Administrator
GA DHS - ServiceNow Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Assists in developing standard IT configuration and asset management methodology
- Develop CMDB policy processes and knowledge base
- Conduct reporting on configuration audits and reconciliation
- Maintains CIs to ensure CMDB accuracy and completeness
- Drives visibility on process adherence and compliance improvement opportunities
- Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace
- Support and administer the tool for configuration and asset management ServiceNow Discovery and additional applications or modules as assigned
- Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes use cases the ServiceNow Common Service Data Model (CSDM) and platform governance
- Create and document requirements for efficient process design that includes selfservice options with limited manual effort
- Manage the operational integration and centralization of IT Asset Management processes such as requests and procurement reports and dashboards data accuracy/integrity and extending the scope of Asset Management
- Demonstrate experience in implementing and managing ServiceNow CMDB CSDM Hardware and Software Asset Management processes procedures and governance
- Draft technical process documentation
Employment Type
Full Time
