Customer Support Representative I
Customer Support Representative I
Posted on :
31-01-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
31-01-2025
Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is the brand name of Deere & Company an American corporation that manufactures agricultural machinery heavy equipment forestry machinery diesel engines drivetrains used in heavy equipment and lawn care equipment.
Job Title: Customer Support Representative I
Location: Johnston IA 50131
Duration: 36 Months
Job Type: Contract
Work Type: Onsite
Visa sponsorship is not available now or in the near future for this position.
Job Descriptions:
- Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.)
Duties:
- Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
- Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility. Distributes additional product/service/policy information to customers dealers and Client personnel.
- Develops common solutions to problems with team members to maintain required service levels.
- Maintains the accuracy and availability of customer related information online.
- Assists in the promotion of Client products/services/programs through special program offerings special mailings and proactive user contact.
- Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution.
PRIMARY RESPONSIBILITIES & DUTIES:
- The Enterprise Contact Center team provides frontline technical support / information / solutions to customers on product related inquiries issues and concerns to optimize customer satisfaction and retention.
- Technicians provide support via multiple channels (telephone email and chat) while effectively documenting each interaction.
Common calls and emails include:
- General product questions availability compatibility
- Ag Residential and Commercial Turf and Golf product issues/complaints
- Warranty registration and extended warranty coverage
- Out of warranty assistance
- Parts and publications lookups
- Loyalty Rewards programs
SPECIAL CONSIDERATIONS:
- Training and mentoring will be on the 84:30am shift and last approximately 6 weeks.
- Takes approximately 34 months from start date to reach full productivity.
- Training will consist of 2 weeks of classroom training and an additional 24 weeks of onthejob training and mentoring with an experienced technician.
- The primary responsibilities for this opening could be for either Tier 1 or Tier 2 support.
REQUIRED SKILLS KNOWLEDGE AND RELEVANT WORK EXPERIENCE:
- Skills in interpersonal communications negotiation and conflict resolution.
- Excellent written and verbal communication skills
- 6 months experience with customer service/support experience.
- Proficiency with Microsoft Office products
- Strong computer research and troubleshooting skills.
- Ability to work support hours and occasional holidays to support the business.
DESIRED SKILLS KNOWLEDGE AND RELEVANT WORK EXPERIENCE:
- Knowledge of agriculture turf (mowers) and utility vehicles.
- Prior work experience in Agriculture or Technology dealer channels.
- Associates or Bachelors degree in Agriculture Business Communications Engineering related field IT or a similar discipline.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
