System Administrator
System Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Support customers using good customer service skills including the ability to communicate to both technical and nontechnical customers
- Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
- Image or provision new equipment hardware & provide to customer
- Use strong organizational skills to track onboarding & shipping activities based on customer requests.
- Follow asset management processes to ensure proper customer billing
- Document work activities in ServiceNow
- Testing Intune processes for Tier 3 team & providing feedback
- Install software following security & internal processes
- Troubleshoot customer issues
- Provide instruction while troubleshooting for remote customers
- Basic understanding of MECM Active Directory Tanium Intune & Beyond Trust
- Work with vendors on warranty cases
- Work on special projects as needed
Employment Type
Full Time
