Customer Excellence executive
Customer Excellence executive
Posted on :
31-01-2025
Employer Active
1 Vacancy
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Job Description
POSITION DESCRIPTION
Position Title: Customer Excellence Agent (Tentative)
Function: Commercial Capabilities
Number of Direct Reports: None
Number of Indirect Reports None
Reporting To (Name & Title): Manager Customer Excellence
S No. Key Requirements Details
1. Customer Interaction Excellent communication skills; regular telephonic conversations with our customers to collect their feedback basis a set survey form and probe further to gain deeper understanding
2. Data Entry Record conversations (verbatims) and data on platforms like forms and excel in an organized way that can be further used for analysis
3. Language Fluency Fluent in at least 3 of the mentioned languages English Hindi Bengali Marathi Kannada Tamil
4. Punctuality Ensure adherence to targets timelines and processes
Knowledge Skills & Abilities
Education and/ or specific experience Graduation (any degree)
Skills and/or knowledge Excellent conversational/communication presentation and organization skills
Basics of Microsoft Excel Forms etc.
Focused detailed and disciplined approach to tasks
Approvals
Created By: Diksha Vashisht (Manager Customer Excellence)
Approved By: Bharati Mitruka (AD RTM & Tech Sales)
Function: Commercial Capabilities
Number of Direct Reports: None
Number of Indirect Reports None
Reporting To (Name & Title): Manager Customer Excellence
S No. Key Requirements Details
1. Customer Interaction Excellent communication skills; regular telephonic conversations with our customers to collect their feedback basis a set survey form and probe further to gain deeper understanding
2. Data Entry Record conversations (verbatims) and data on platforms like forms and excel in an organized way that can be further used for analysis
3. Language Fluency Fluent in at least 3 of the mentioned languages English Hindi Bengali Marathi Kannada Tamil
4. Punctuality Ensure adherence to targets timelines and processes
Knowledge Skills & Abilities
Education and/ or specific experience Graduation (any degree)
Skills and/or knowledge Excellent conversational/communication presentation and organization skills
Basics of Microsoft Excel Forms etc.
Focused detailed and disciplined approach to tasks
Approvals
Created By: Diksha Vashisht (Manager Customer Excellence)
Approved By: Bharati Mitruka (AD RTM & Tech Sales)
Employment Type
Full Time
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