Technical Support Specialist II
Technical Support Specialist II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Technical Support Specialist II provides technical guidance to the sales team and customers assisting with engineering technical or scientific inquiries related to products and services.
Key Responsibilities:
- Offer technical support via email phone and onsite visits as needed.
- Assist customers and sales teams with product specifications usage and troubleshooting.
- Review blueprints and technical documents to support product trials and machining recommendations.
- Develop cost estimates and evaluate potential production improvements through product usage.
- Propose equipment process or material modifications to enhance efficiency and reduce costs.
- Conduct technical training for clients and internal teams.
- Monitor industry trends and competitor activities.
- Prepare technical reports and maintain accurate documentation.
Qualifications:
- Bachelors degree in Industrial Engineering or equivalent experience (4 years in technical support).
- Bilingual in Korean and English.
- Strong analytical problemsolving and customer service skills.
- Proficiency in CRM database and CAD/CAM software (Siemens NX preferred).
Work Environment & Physical Demands:
- Ability to travel for onsite support as needed.
- Occasional exposure to industrial environments with moderate noise levels.
- Requires standing walking and using hands for technical tasks.
Reasonable accommodations can be provided for individuals with disabilities.
Employment Type
Full Time
