Housekeeping Supervisor

Memorable experiences for our Guests and Colleagues are the essence of being a Leader with Fairmont Hotels & Resorts. As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a fun place to work.

Starting Rate: $23.19 per hour

We recognize tenure through our compensation. Hourly rates increase after six months and yearly to three years. At three years the pay rate for this role would be $27.82.

Job Duties Include:

• Consistently offer professional friendly and engaging service
• Lead and supervise the daytoday operation of the department to ensure service standards are followed (checking guest rooms)
• Coaching colleagues
• Handle Guest concerns and react quickly logging and notifying the proper areas
• Actively participate in daily briefing daily warm up and department meetings
• Ensure Room Attendants are informed daily about priorities in their section
• Follow departmental policies and procedures
• Report necessary maintenance items
• Coaching colleagues
• Follow all safety and sanitation policies
• Other duties as assigned to support the housekeeping team

Qualifications :

Your Skills & Qualifications:

• Proficient in English (verbal & written) essential
• High school diploma or equivalent preferred
• Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
• Proven training skills
• Experience with Hotel Property Management System MicrosFidelio desirable
• Proactive with a meticulous eye for detail
• Strong organizational supervisory and communication skills
• Able to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Work well in stressful highpressure situations
• Effective at listening to understanding and clarifying the concerns and issues raised by coworkers and Guest
• Must be able to perform assigned duties with attention to detail speed accuracy followthrough courtesy cooperativeness and work well with limited supervision

Additional Information :

Job Perks & Benefits:

• Subsidized staff accommodation provided onsite for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
• Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

Since 1907 Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity equity and inclusion being woven into the fabric of our brands DNA. We pride ourselves on being an equal opportunity employer fostering an open and inclusive culture that welcomes everyone empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide. 

We encourage you to let us know if you require any accommodations through the application/recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence: 

APPLY TODAY: Whether youre just launching your career or looking for a new adventure we invite you to visit ;to learn more about Fairmont Hotels & Resorts/The Rimrock Banff and the extraordinary opportunities that exist within our resort!