Senior ServiceNow Developer
Senior ServiceNow Developer
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Job Description
Experience with implementing solutions for ServiceNow or similar ITIL implementations We are seeking a skilled and experienced ServiceNow Developer/Architect to design implement and optimize solutions across multiple ServiceNow modules including IT Service Management (ITSM) IT Operations Management (ITOM) Human Resources Service Delivery (HRSD) Governance Risk and Compliance (GRC) Configuration Management Database (CMDB) Software Asset Management (SAM) Hardware Asset Management (HAM) Generative AI (Gen AI) and system integrations. This role requires a deep understanding of ServiceNow capabilities best practices and customization to align with business requirements and drive digital transformation.
Key Responsibilities:
1. ITSM (IT Service Management):
o Configure and enhance core ITSM modules including Incident Problem Change and Request Management.
o Develop custom workflows automations and integrations to improve IT service delivery.
o Collaborate with service owners to optimize user experience and process efficiency.
2. ITOM (IT Operations Management):
o Implement and optimize ITOM capabilities including Discovery Service Mapping Event Management and Orchestration.
o Enhance monitoring alerting and automated responses to improve service uptime and operational resilience.
o Integrate ITOM with existing infrastructure to support automated workflows and eventdriven responses.
3. HRSD (Human Resources Service Delivery):
o Configure and manage HR case management employee selfservice portals and knowledge management.
o Enable workflows to automate onboarding offboarding and other HR processes to streamline employee services.
o Collaborate with HR teams to ensure adherence to compliance data privacy and security standards.
4. GRC (Governance Risk and Compliance):
o Design and implement GRC workflows to support policy and compliance management risk assessment and audit tracking.
o Automate risk reporting assessments and governance processes to enhance regulatory compliance and risk mitigation.
o Integrate GRC with other systems for realtime monitoring and reporting.
5. CMDB (Configuration Management Database):
o Develop optimize and maintain a robust CMDB to ensure accurate asset and service data.
o Implement CI relationships manage CMDB health and utilize the CSDM (Common Service Data Model).
o Support alignment of CMDB with ITSM and ITOM processes to ensure effective data consistency and utilization.
6. SAM (Software Asset Management) & HAM (Hardware Asset Management):
o Manage SAM/HAM processes including license compliance software/hardware tracking and audit readiness.
o Automate asset lifecycle management optimize licensing and reduce assetrelated risks.
o Integrate SAM/HAM with other modules to create an endtoend asset management solution.
7. Generative AI (Gen AI):
o Utilize Gen AI capabilities to enhance ServiceNow modules including virtual agent responses and predictive analysis.
o Integrate AIbased automation to enhance selfservice incident categorization and resolution.
o Identify and apply AIdriven insights to optimize workflows and reduce operational workloads.
8. Integrations:
o Design and implement integrations with thirdparty systems and applications including REST SOAP APIs and custom integrations.
o Ensure secure scalable and reliable integrations that facilitate seamless data exchange across platforms.
o Troubleshoot integration issues and monitor performance to ensure minimal downtime.
Qualifications:
Education: Bachelor s degree in Computer Science Information Systems or related field.
Experience: 5 years of experience in ServiceNow development and administration with a deep understanding of at least three of the modules listed.
Certifications: Preferred certifications include ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist (for ITSM ITOM HRSD GRC) and experience with Integration Hub.
Technical Skills: Proficiency in JavaScript ServiceNow Scripting Flow Designer REST/SOAP and API integrations.
Soft Skills: Strong analytical problemsolving and communication skills; ability to work collaboratively with crossfunctional teams and stakeholders.
Additional Requirements:
Proven experience in ServiceNow customizations workflow automation and performance optimization.
Familiarity with Agile methodologies and DevOps practices.
Strong understanding of ITIL practices and frameworks particularly for ITSM and ITOM modules.
Prior experience working with Generative AI tools and technologies within ServiceNow is a plus.
Remote Work :
No
Employment Type
Full Time
