MS Dynamics CRM System Architect

As a CRM System Architect you serve as a strategic tech advisor collaborating with business and engineering teams to support the companys objectives and strategies. You play a pivotal role in designing implementing and optimizing CRM system across Inpost Group with 1000 active users on a daily basis in multicountry configuration. You align CRM solutions with othe rganizational goals of the Group. The architect oversees the technical design including data models workflows and integrations with thirdparty systems like ERP and billing system. You ensure the CRM system meets data governance security and compliance standards. By collaborating with development teams you guide the configuration and customization of CRM functionalities. You maintain system documentation including architectural diagrams integration frameworks and operational workflows. You also lead efforts to troubleshoot optimize performance and resolve systemrelated issues. You support the implementation of analytics and reporting capabilities enabling actionable insights and datadriven decisions.

The architect stays updated on CRM trends emerging technologies and best practices ensuring the system evolves to meet changing business needs. This role conducts training sessions to empower endusers and drive system adoption. It also involves managing vendor relationships and overseeing the deployment of updates and patches.

This position requires strong communication and collaboration skills to work effectively with crossfunctional teams translating business requirements into technical solutions. The CRM System Architect must balance technical expertise with a businessfocused mindset ensuring the system delivers tangible value.

Responsibilities

• Provide CRM technical expertise for Dynamics 365 across business and technical teams specializing in areas such as Sales Customer Service Marketing and Copilot.
• Design and support implementations of solutions that align with the organizations IT strategy and the broader objectives of the InPost Group (spanning 7 countries in a multiorganization setup with 1000 active users) ensuring scalability security and operational efficiency.
• Collaborate with other teams to design and deliver Power Platformbased solutions.
• Oversee and coordinate internal and external teams responsible for the development deployment and ongoing maintenance of Dynamics 365 implementations.
• Lead workshops and other collaborative activities to gather requirements and share knowledge.
• Prepare presentations and demonstrations for CRMrelated initiatives showcasing solutions and value.
• Help troubleshoot complex issues related to user access workflows and custom plugins.

Qualifications :

Technologies we use:

Java Spring Boot JavaScript Angular Xamarin PostgreSQL MongoDB ElasticSearch Cassandra / Scylla Kafka RabbitMQ Spark DataBricks Kubernetes Rancher Enterprise Architect LeanIX Jira SAP S4/Hana Power BI

Requirements:

• Bachelors degree in Information Technology (IT/ICT) or a related field or equivalent experience.
• 6 years of experience as a Software Engineer Technical Consultant or Architect.
• 8 years of experience with Microsoft Dynamics 365 implementations particularly in Sales in roles such as Solution Architect or Technical Consultant.
• Proven ability to manage Dynamics 365 across multiple tenants ensuring smooth coordination and maintenance of environments.
• Familiarity with UML and BPMN for documenting workflows and system processes.
• Working experience in monitoring system health improving performance and resolving bottlenecks in large Dynamics 365 setups.
• Microsoft Dynamics certifications are a plus.
• Experience in project planning managing budgets and working with both Agile and Waterfall methodologies.
• Fluency in English for both verbal and written is a must.
• Relationshipbuilding skills and a proactive problemsolving mindset.

Additional Information :

Why InPost

• Professional growth within the company.
• Excellent working environment.
• Chances to broaden your skill set and acquire new competencies.
• Hybrid work Warsaw office.
• Private healthcare Multisport card and group insurance. 
• Access to the Worksmile platform.
• Workation programme.
• Flexible working hours.

Remote Work :

No

Employment Type :

Fulltime