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General Description (Summary description of the primary duties and objectives of the position.)
Supporting the provision of design pricing and specification services to support both internal and external
customers from all regions including sales offices dealers A&D and end customers.
Responsible for developing design solutions based on the global Organisation product portfolio from typical
development test fitting floor layouts through to the creation of post installation drawings.
Liaise with customers to understand the customer needs and to verify designs.
Task Profile (Individual duties assignments and responsibilities required of the position.)
A Support response for request for services
Collaborate with other team members to complete requests as required ( From research
to response )
Collaborate with external teams to complete requests as required ( Monterrey Grand
Rapids and other locations )
Communicate with customers to define request/project requirements
Develop solutions based on Organisation product offerings based on process for each
market (AP NA Europe)
Support the definition of special products
Create solution drawings
Read & interpret typical drawings
Floor plan takeoffs based on typical drawings
Apply pricing based on process for each market (AP NA Europe)
Create complete project quotations
Compile RFP & RFI responses with supporting documentation
Calculate Freight Delivery & Installation charges together with SFT Forwarder &
customers
Review own/peer quotes & drawings QAS
Submit and review solution drawings & quotation with customers
Create solution specification list
Provide technical drawings to the visualization team
Advise the visualization team on product solution and application
B Administrative Support
Update daily metrics and project management system ( AGIO/Daily Bucket/Google
Docs)
Maintain and update project folders
Develop technical standards ( templates reference materials )
Collect and maintain RFP supporting documentation
Participate in monthly team meetings
C Customer Experience Support
1 Participate with customer visits as and when required
2 Engage customers to explain department processes and services
E Development / Network
1 Maintain and update on product knowledge ( participate with product training )
2 Follow the Learning and Development curriculum and update progress
3 Mentor new hires through the Buddy System
Requirements Profile (Competencies skills abilities experience education necessary.)
A Technical Skills
AutoCAD / draught work using specification tools including PCON FSL & Sketch up
Understanding the technical capabilities of Organisation products including stability
guidelines structural and material properties.
Understanding of power and data infrastructure and distribution
Understanding of BIFMA IAQ ISO LEED standards related to Organisation products and
projects
Quotation tools; Hedberg Excel
Additional quotation tools; Easy Coms CAP Worksheet Smart Tools
B Design Skills
Understanding of regional/ global interior design & spatial planning rules and guidelines
Consider product & workspace ergonomics while creating solutions
Apply global Organisation product and application knowledge to develop design solutions
to meet or exceed customer expectation
Incorporating Organisation research and latest insights into proposal of solutions
Ability to interpret customer requirements and if needed influence the direction of the
solution
Propose value engineered solutions and options
Consider product culture code & workscape ergonomics while creating solutions
C Interpersonal Skills
1 Ability to work with peers and management in a multidisciplined team environment.
2 Conflict management
D Administrative Skills
1 Ability to work on multiple assignments and effectively manage time and priorities.
2 Documenting project data accurately and timely
3 Ability to manage project information in a structured manner ( Being organized )
E Communication
1 Ability to communicate technical information to all audiences
2 Ability to have a consultative dialog with the customers
3 Ability to explain design solutions verbally visually and through writing
4 Professional business English
Education/Experience
Minimum Degree/Diploma in Industrial / Product Design / Interior Design or equivalent
10 12 years working experience preferably in office furniture industry or interior design
Interior Design
Full Time