Channel Manager Support Executive

Who are WebBeds

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels transfers tours activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.
WebBeds is a subsidiary of Web Travel Group (ASX: WEB) an ASX 200 listed company operating a global digital travel business.

What makes us stand out

• We are a wholesale global travel organisation
• We have 1500 people speaking 50 languages in 120 cites across 50 countries
• We partner with over 430000 properties in more than 15000 destinations
• We work with more than 44000 travel companies in 139 source markets
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

As a Channel Manager Support you will play a crucial role in handling all channel managers technical & operational processes; including hotels production reports and system optimization. Excellent data driven skills ability to translate technical aspects of analysis and metrics into actionable insights.

Key Responsibilities:

• Collaborate with the Commercial Team and hotel partners to facilitate seamless integration with WebBeds systems ensuring connections are completed efficiently and accurately.
• Conduct quality audits of property setups to ensure properties are live bookable and meet accuracy standards for pricing rates and promotions.
• Implement new products rate codes and promotions within WebBeds systems; troubleshoot issues and ensure proper visibility of offerings.
• Address escalated issues from hotel partners and Contracting Managers including rate discrepancies meal plan errors and cancellation policies by coordinating with the technical team for resolution.
• Monitor hotel performance using daily weekly and monthly production reports; analyze data to identify trends gaps and opportunities; and implement strategies to optimize room nights and revenue.

The skills we would like to see in your suitcase:

• At least 1 year experience in hospitality or tourism industry or handling Channel manager connectivity
• Basic understanding of API integration XML logs and mapping processes.
• Strong proficiency in Microsoft Office applications especially Excel and Power BI.
• Excellent written and verbal communication skills in English.
• Attention to detail and accuracy.
• Strong analytical and problemsolving skills.
• Effective teamwork and collaboration.
• Adaptability and resilience under pressure.

Preferred:

• Working knowledge of CRM or PMS systems.
  
• Experience creating effective reports and delivering presentations to diverse stakeholders.
• Proven ability to prioritize tasks and thrive in a fastpaced environment.
• Passion for delivering exceptional customer experiences and solving problems proactively.

Why choose us as your next destination

We are super proud of our dedicated team of friendly energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow influence & impact change
• Disruptive fastgrowing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation