Collaborate with stakeholders to gather document and analyze business requirements related to terminal management.
Translate business needs into functional specifications that guide system development and enhancements.
Serve as a liaison between business development architecture and external stakeholders to ensure clear communication and understanding of terminals.
Create detail user stories to be consumed by development and testing team
Develop and execute test plans and test cases to validate system changes ensuring alignment with business requirements.
Analyze current terminal management systems and processes to identify areas for improvement and efficiency.
Work with IT and vendors to design implement and maintain terminal management systems that meet business needs.
Ensure that terminal systems integrate smoothly with other banking applications and support overall operational efficiency.
Analyze terminal performance metrics and produce reports that provide insights into usage efficiency and operational issues.
Maintain comprehensive documentation of terminal management processes system configurations and user guides.
Conduct training sessions for staff on terminal operations system usage and best practices.
Ensure that terminal management processes comply with relevant banking regulations and industry standards.
Identify potential risks associated with terminal operations and develop mitigation strategies.
Stay updated on industry trends technologies and best practices related to terminal management.
Proactively recommend and implement improvements to enhance terminal management efficiency and service delivery.
Requirements:
You are:
10 years of experience as a Business Systems Analyst in the banking or financial services industry with specific experience in terminal management or payment processing systems.
Strong understanding of terminal management processes banking operations and related technologies.
Proficiency in business analysis tools and methodologies including requirements gathering and system documentation.
Excellent analytical problemsolving and communication skills.
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