Desktop Support IV
Desktop Support IV
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).
Job Description: This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including but not limited to Windows desktop operation systems desktop applications MultiFunction Devices (print/fax/copier/scanner) and wireless devices such as Android phones iPhones and/or iPads.
- This position receives escalated level support issues from an internal Service Desk.
- The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts practices and procedures relating to Desktop Support.
- The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals.
- This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a daytoday resolving end user issues.
- May lead and direct the work of others.
- A wide degree of creativity selfdirection prioritization is expected.
List any special qualifications & years of experience:
- Remote Desktop Management Tools
- Experience in technical writing and documentation
- Analytical/problem solving skills
- Customer Service
- Excellent oral and written communication skills and advanced customer support skills
- Technical Assistance and user support
- MS Office products
- Active Directory Tools
- General understanding of Microsoft MECM/SCCM (for patch management software deployment and inventory management)
- Installation and maintenance of PCs
- Knowledge of Omnissa Horizon VMWare workstation Microsoft VPC or similar product
- Mobile device management (iPad iPhone Android)
- Troubleshooting all hardware
- Application Installation Support and Troubleshooting
- Mac OS X
- MS Windows 10 and Windows 11
Required Skills: Customer relations Identity and Access Management (IAM).
Anish Vahora
Senior Recruiter
Delta System & Software Inc.
Phone: (972)
USA Canada India Europe Middle East Australia
Employment Type
Full Time
