Greek Agent - Customer Service - Full time

For our Customer Service Centre in Barcelona we are looking for Customer Service Agents who areexcellent (both spoken and written) in the Greekand English language.

The job of an H&M Customer Service Agent comes with responsibility and lots of fun. Your todo list includes: 

• Provide fantastic service in all situations your contact with the customer per phone or email are essential to the customers shopping experience 

• Communicate clearly part of the contact to our customers takes place in writing and therefore your ability to formulate yourself clearly is important.

• Always be up to date on H&Ms latest activities and initiatives great knowledge is key for the best customer service 

• Actively contribute to the work with our values and work environment. Feedback and teamwork are our greatest strengths. 

Qualifications :

Just like everyone at H&M we believe you are a salesminded social open communicative and ambitious team player full of drive and optimism. Your personal qualities also include: 

• Have strong communication skills in writing and speaking you are H&Ms ambassador and your ability to create good relationships with our customers is the key to success 

• Can understand and communicate in English both orally and written as part of an international company a large part of our daily work is done in English. Excellent Greek(both spoken and written) ismandatory. 

• Works thoroughly and efficiently with routine tasks you can always ensure the quality of both new and repeated tasks 

• Have a positive approach to solving every customers challenges 

• Have a good IT understanding and enjoys to guide our customers when navigating our digital platforms such as our website and H&M app 

• Have a great personal drive for development in customer service we are constantly working with ambitious goals 

Additional Information :

The employment is fulltime with a permanent contract. The start date is planned for 10th of March 2025. We require that you provide us with evidence of your proof of right to work in Spain (mandatory DNI/NIE number). 

Salary24.070euros gross per year. An extra paid of 1104 euros gross per hour on Sundays and bank holidays worked. 

Schedules: The contract is fulltime (40 hours/week) in rotative shifts and includes working hours during evenings and weekends. The schedule for the Greek market from Monday to Friday between 8:00 to 21:00 Saturday 9:00 to 18:00h and Sunday from 9:00 to 17:00h

Inclusion & Diversity 

H&M Customer Service is a part of H&M Group. At H&M Group were determined to create and maintain inclusive diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.  

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. 

Global Benefits 

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included) COS Weekday Monki H&M HOME & Other Stories ARKET Afound. In addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here. 

In addition to our global benefits at our Barcelona office we offer the following benefits:

• Hybrid Flex Work setup (working from home and from the office) after probation period (3 months)

• Excellent kitchen facilities and free coffee/hot drinks/water/organic fruit and other treats. 

• Day off on your birthday and still have the day paid for! As well as receive a special discount of 50% off any H&M item. 

• International working environment great colleagues celebrations and fun events. 

• Referral Program: Bring a Friend and get a Referral fee. 

• Training and development that supports your professional development. 

• Employee benefits program where you will find discounts at hotels activities gyms & more. 

• An office located in the heart of Barcelona with a multilingual work environment. 

Remote Work :

No

Employment Type :

Fulltime