Data Migration Field Support Technician
Data Migration Field Support Technician
Posted on :
22-01-2025
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1 Vacancy
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Job Description
Job Title: Data Migration Field Support Technician
Location: Idaho Boise
Duration: 12 months (5 days onsite Boise)
Job Type: Onsite
Important:
- Provide a link to your LinkedIn profile.
- Inperson interview in Boise
- Travel requirements including overnight stays
- Fully onsite requirement in Boise
Key Requirements:
- Travel:
- Frequent statewide travel for weeks each month including overnight stays.
- Location:
- Based in Boise Idaho with full onsite attendance required when not traveling.
- Interviews:
- Inperson interviews at the Boise office are mandatory.
- Additional Notes:
- Background checks will verify all education and work history.
- Candidates must meet all outlined requirements and agree to travel policies.
Job Description:
- Perform hardware deployments and manage portable and remote devices as well as peripheral devices.
- Facilitate data migration of emails and documents to a centralized Microsoft 365 (M365) tenant.
- Configure and troubleshoot standard desktop/laptop hardware printers and mobile devices.
- Assist with onboarding new users to M365 including SharePoint OneDrive and Outlook.
- Manage and maintain user data and information during hardware upgrades.
- Collaborate with IT leadership and court leadership to prioritize tasks and provide timely support.
- Ensure accurate inventory records for equipment and serialized assets.
- Work closely with court staff for office moves adds and changes.
- Escalate unresolved technical issues to the appropriate IT team members.
- Assist with testing troubleshooting and validating new hardware and applications.
- Maintain excellent communication with users regarding issue resolution and task completion.
Minimum Qualifications:
- Education and Experience:
- Bachelors degree preferred.
- Three years of IT support experience.
- Knowledge and Skills:
- Experience with M365 onboarding and user support (SharePoint OneDrive Outlook).
- Proficiency in migrating emails and documents to M365 Outlook and OneDrive.
- Strong troubleshooting skills with Windows 10/11 and Microsoft Office 2016.
- Basic network configuration and troubleshooting skills (preferred).
- Familiarity with Windows Active Directory management (preferred).
- Excellent communication and customer service skills.
- Ability to work independently and prioritize tasks.
- Familiarity with court processes and information systems (preferred).
Employment Type
Full Time
Key Skills
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