Data Migration Field Support Technician
Data Migration Field Support Technician
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Job Description
Note form Hiring Manager The Data Migration Field Support Technician performs a variety of duties including but not limited to new hardware deployments portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant.
General Position Summary:
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise Idaho and requires the resource to be fully onsite for the role but also requires the ability to travel throughout the state.
TRAVEL IS REQUIRED:
This position will be travelling to all 44 counties within Idaho for the purpose of the agencys Office 365 migration project performing a variety of duties including but not limited to new hardware deployments portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant. The resource in this role has accountability for computer and equipment inventory. Travel will be expected for a couple of weeks each month and overnight stays will be required for travel to our outlying counties. Expenses will be covered following State of Idahos travel policy which will need to be followed for meal lodging and gas reimbursement.
Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)
- Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
- Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely enduser customer support.
- Performs installation configuration and troubleshooting of standard user desktop/laptop computing hardware printers and peripheral devices in accordance with IT procedures.
- Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.
- Installs configures and maintains software on mobile devices.
- Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
- Informs inventory system by keeping uptodate and accurate records of serialized asset information.
- Works closely with court staff and local administration with office moves adds and changes as required.
- Corresponds with users and staff concerning issue status resolution and task completion.
- Escalates issues are to other members of the technical services team as appropriate.
- Collaborates with IT staff to test troubleshoot and validate new hardware and applications.
- Attends meetings as required.
Minimum Qualifications:
The Idaho Courts reserve the right to consider an equivalent combination of education training and/or experience necessary to successfully perform the major responsibilities of the position.
Education and Experience:
- Three years of IT support experience.
- Bachelors Degree preferred.
Knowledge Skills and Abilities:
Experience onboarding new users to Microsoft 365 with emphasis on SharePoint OneDrive and Outlook as well as answering general user questions.
Experience migrating end user emails and documents to Outlook and OneDrive.
Experience with troubleshooting and maintaining Windows Active Directory users computers and policies preferred.
Experience troubleshooting with Microsoft Windows 10.
Experience troubleshooting Microsoft Office 2016 including exporting/importing mail calendar and contacts.
Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route preferred.
Knowledge of court processes and court information systems preferred.
Skill in providing excellent customer service.
Ability to travel throughout the state as needed.
Ability to communicate effectively verbally and in writing.
Ability to understand impacts of software system or application changes on customers.
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts.
Ability to work independently.
Skill
Required / Desired
Amount
of Experience
Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts.
Required
3
Years
Troubleshooting and maintaining Active Directory users computers groups and policies.
Nice to have
2
Years
Onboarding new users to Microsoft 365 with emphasis on Sharepoint OneDrive and Outlook as well as answering general user questions
Required
2
Years
Migrating end user emails and documents to M365 Outlook and OneDrive from onpremise Exchange external M365 and/org Google Workspace.
Required
2
Years
Troubleshooting Microsoft Windows 10 and 11.
Highly desired
2
Years
Troubleshooting Microsoft Office 2016 including exporting/importing mail calendar and contacts
Highly desired
2
Years
Basic network (wired and wireless) configuration and troubleshooting including ping and trace route
Nice to have
1
Years
Ability to travel throughout the State of Idaho as detailed in job description and required for the position
Required
Excellent communication and interpersonal skills are critical in this role.
Required
Employment Type
Full Time
