Experience Lead amp Granada Nicaragua
Experience Lead amp Granada Nicaragua
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Job Description
What will you be doing
Commercial
Promote the sale of Cowork Retail Tours Surf Spa and wellness. Communicate and lead the team to reach daily and weekly targets. Drive the commercial energy of the team.
Availability management of tours and experience products.
Improve the sales process and the business opportunities around the experience products (CoWork Retail Tours Surf Spa Wellness)
Guest Experience
Own guest experience ensure Location to talk to every new guest offer upgrades and upsell and guarantee 100% guest satisfaction as well as the location staff.
Support the locations leader in coordinating communication between departments to analyze destination index results and implement action plans.
Lead ongoing Training activities such as Blueprint activations Experience Activations and culture initiatives.
Programming & Events
Weekly and monthly activities programming planning and execution with the guidance of the Country Experience Manager
Host and/or support implementing programming activities related to Arts Learning Impact Wellness and Music
Communication
Owner of Whatsapp Location Guest Chat keeping it alive and a place to connect.
Continuously Communicate and follow Up on experience objectives and Destination Index metrics action plans with the support of the Country Experience Manager and the Country Operations Director
The physical communication on location (brand & marketing guidelines) is in its proper implementation and constantly updated. (print & place)
Provide team leadership mentorship and supervision to locationbased staff for Experience metrics success
Tell guests and visitors about our tours and transportation. Share the characteristics of these unique experiences that will help them create unforgettable memories
Support management of local community relations
Be the point of contact for Local community contributors (Location Experience Board) when onsite
Keeping the Experience Routine
Support content creation for social media at the location level.
Heart of guest experience: Engage with customers involving the entire team throughout your shift (especially during checkin and checkout hours to receive guest feedback)
Implement the Welcome Drink. Daily gathering for new checkins to connect travelers
Daily Property Walk and following the Experience Checklist at least twice weekly
Coordinate residency and exchange program at the location receiving content creators and supporting them in getting the best images/photos/experiences the location offers
Implementing and Auditing standards
Compliance on music (Soundtrack). He/She runs the official playlist appropriately controlling the right volume and music selected throughout the day.
Systems management (Rezdy Soundtrack Canva Kepsla Asset Bank BackOffice) local level
Answer reviews in OTAs F&B Online Platforms & Guest Surveys
Check the app to make sure all activities have the correct information and update when necessary
Update Back office (Web and App) to make sure all activities are accurate and compliant with brand standards for the next months activities
Report on Culture and impact activities
Employment Type
Full Time
