Customer Experience Manager -
Customer Experience Manager -
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Job Description
Job Title: Customer Experience Manager
Location: Remote (EST Time zone)
Salary Range: up to 1250 USD
Work Schedule: Monday Friday 9:00 AM to 5:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
We are seeking a proactive and customerfocused Customer Experience Manager to ensure the smooth operation of our client services and administrative processes. This role involves managing customer interactions maintaining internal systems and supporting the overall efficiency of the business.
Key Responsibilities:
- Manage client inquiries and provide exceptional customer service.
- Maintain and utilize companyspecific software such as CompanyCam and HousecallPro for efficient operations.
- Assist with administrative tasks ensuring timely and accurate recordkeeping.
- Support team members with scheduling project tracking and client communications.
- Collaborate with management to streamline processes and improve customer experience.
Qualifications:
- Proficiency in Microsoft Office Suite and ability to quickly learn companyspecific software.
- Strong written and verbal communication skills in English.
- Excellent organizational and multitasking abilities.
- Customer service experience preferably in the construction or insulation industries.
Preferred Skills:
- Basic knowledge of the construction or insulation industries.
- Experience working with software like CompanyCam and HousecallPro.
Please note: To ensure prompt processing of your application we kindly request that you submit your resume and an introductory video in English format.
Employment Type
Full Time
