Operational Support Officer
Operational Support Officer
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Job Description
Your role will be responsible for ensuring the security of all residents guests and members who enter both the Residences and Hotel areas.
Working with the wider hotel team to secure the main entrances of the hotel and resident areas in guest focused areas. The role involves the ability to preempt and deliver a luxurious and highquality level of service whilst managing delivery and service targets.
You will work in close contact with all other hotel departments to ensure a smooth and consistent service surpassing the guests expectations.
Responsibilities
Operation
- Assist guests and residents whilst in the building communicating clearly and friendly manner.
- To ensure the safety and security of staff and guests across the hotel and residential areas.
- To maintain security and safety systems and standards on the ground floor.
- Deal with emergency calls and issues in a calm and effective manner.
- Patrolling and offering a friendly security presence in lobby resident and guest areas.
- Reporting all lost property items.
- To report security risks and breaches.
- Escort guests and residents through the building safely.
- To liase with external suppliers and security matters.
- Performs other operational duties as required by management.
Additional Information :
Why join our Raffles team
Not only will you be joining one of the worlds best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Funfilled events whether thats a pub quiz team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accors extensive brand portfolio.
What are the Raffles Values
Be You: Be creative innovative and enthusiastic showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role to make a tangible impact on the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
