Operational Support Officer
Operational Support Officer
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Job Description
The Operational Support Officer plays a crucial role in bridging TML Operations and Shawbrook Finance to ensure the timely release and application of funds for TML customers. The successful candidate will manage completion and inlife customer service and support activities related to financial transactions ensuring an exceptional customer experience. This role demands a strong focus on time sensitive tasks facilitating the prompt release of completion funds and timely updates to customer mortgage accounts.
- Request daily mortgage funds from funder
- Prepare and send loan payment file to finance for release of funds to solicitors
- Process post completion servicing system checks
- Prepare and send procuration fee remittance advices
- Prepare payment file for proc fee payments cash backs and retention releases
- Process returned funds from solicitors
- Prepare and send loan completion journals
- Monitor and manage Operational Finance mailbox enquiries
- Download and apply web portal payments to customer accounts (pre completion fees)
- Process BACS files (AUDDIS ADDACS DD Raise and ARUDD)
- Post redemption monies to customer accounts
- Post bank statement receipts to customer accounts
- Post debit card payments to customer accounts
- Validate and process invoice 3rd party invoices to customer accounts
- Validate and process 3rd party valuation invoice from panel supplier
Qualifications :
- Strong experience within financial services ideally exposed to the secured lending or residential mortgage market
- Technology skills Intermediate MS Office Skills in particular Excel covering Pivot tables Macros and Excel Formula.
- Experience of working as part of a small team and making effective contributions
- Experience of working in high volume and fast paced environments with tight daily deadlines
Additional Information :
Your Wellbeing We take your health and wellbeing very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.
- Competitive Salary
- 25 days annual leave
- Pension and healthcare
- Flexible working hours
- Hybrid Working
- Modern offices in Glasgow
- Positive and supportive environment
Your Contribution Were focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
