To make sure our customers have an awesome experience youll be the mastermind behind:
- Verifying customer identities by reviewing documents
- Assessing risks linked to customer profiles and transactions
- Continuously monitoring transactions including withdrawals
- Escalating suspicious transactions as per the redressal matrix
- Ensuring compliance with all Anti Money Laundering laws and regulations
- Maintaining accurate and detailed records of all documentation verification processes customer information
- Collaborating with internal teams to ensure compliance with relevant laws regulations and company policies while suggesting process improvements based on observed trends
- Ensuring appropriate and confidential handling/sharing of sensitive information
Qualifications :
Heres what you will need in your toolkit:
- Minimum Language requirements: English (B2);
- 6 Months Relevant working experience in a BackOffice/KYC or Customer Support role will be considered an advantage;
- Attention to detail;
- Proactive and Customercentric;
- Basic computer skills & MS Office / Google Suite proficiency;
- Availability to work night shifts after the training;
What we offer:
- Longterm job security with a permanent contract.
- Additional health and life insurance coverage.
- Generous annual leave including wellness days.
- Food vouchers and paid breaks.
- Competitive salary and clear career progression.
- Cozy office in Sofia
- Worldclass onthejob training.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime