Program Director
Program Director
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Job Description
What You Get To Do In This Role:
Manage Program Scope Objectives and Targets (Strategic Program Management)
- Advise Portfolio Project PMO and/or business leaders to establish measure monitor and manage the digital transformation programs vision scope/charter objectives and time horizon specific targets.
- Align the program plan with ServiceNows strategic plan targets (costs revenue profit) to reconcile and remediate actual targets through gapclosing recommendations.
- Actively analyze the programs objectives and targets to identify expected gaps or trends and proactively provide solutions that optimize program performance.
Manage Program Lifecycle
- Recommend program resources that deliver agreed upon objectives and targets to ensure that allocated resources are balanced against the confirmed resource needs.
- Identify choices tradeoffs and the prioritization of projects to optimize the allocation of resources that achieve program objectives and targets or support new projects.
- Build and manage the program schedule defining the critical path and tracking activities to ensure that projects are meeting agreed upon deadlines generating and communicating status reports and escalating critical issues.
- Meet program financial objectives and targets by forecasting requirements preparing an annual budget scheduling expenditures analyzing variances and initiating corrective actions.
- Achieve program objectives by contributing information and recommendations to strategic plans and reviews preparing and completing action plans implementing productivity quality change management and customerservice standards.
- Define program management standards for successful endtoend program ownership accountability execution of timelines risk management and change management for all relevant workstreams.
Manage Program Metrics Evaluation & Prioritization
- Establish design deploy monitor and report key leading and lagging performance indicators to ensure realtime or near realtime program transparency for key stakeholders.
- Evaluate existing projects and manage the intake and demand pipeline of the program calibrating the assessment with governance and leadership Teams to ensure databased decisionmaking when selecting and deselecting projects.
Drive Program Governance
- Orchestrate and own the Marketing Transformation Programs governance structure (e.g. SteerCo cascading subteam structures meeting cadence etc.) that ensures clear and timely decision ownership and optimal program resource allocation.
- Prepare and communicate status reports dashboards decisions and ongoing lessons learned to relevant leadership teams and appropriate stakeholders that ensures support and buy in for the programs vision.
Oversee the Programs Projects
- Deploy bestpractice program and project management principles tools and methods to ensure that the program achieves cost schedule quality and adoption objectives.
- Lead program and project phase gate reviews and audits to ensure that current and future risks are identified and remediation plans are designed and deployed when necessary.
- Actively monitor inprocess or completed projects to ensure the achievement of committed benefits and value realization.
Optimize Program Processes
- Drive continuous improvement in program processes governance and reporting to ensure waste minimization and strong buyin for the program vision.
- Manage the programs planning review and remediation processes to ensure alignment with enterprise planning processes.
Critical Success Behaviors
- Effective Communications Proficiency with effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors with an executive audience.
- Flexibility and Adaptability Mastery of successful approaches tools and techniques for dealing with changes and adapting to a changing environment; ability to design approaches and processes assuming that changes are inevitable.
- Influencing Expert knowledge of effective influencing tactics and strategies; ability to elevate the most critical questions/issues and impact decisions within and outside own organization.
- Managing Multiple Priorities Ability to manage multiple concurrent objectives projects groups or activities using deep business acumen to make effective judgments as to prioritizing and time allocation.
- Organizational Change Management Extensive knowledge of and ability to align the organizations people and culture with changes in business strategy organizational structure technology and business processes to ensure that program benefits are realized.
- Organizational Savvy and Politics Knowledge of organizational politics and political tactics; ability to effectively navigate formal and informal communication and decisionmaking channels and anticipate/mitigate organizational roadblocks.
- Problem Solving Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply this knowledge appropriately to diverse situations and mentor others to solve problems.
Qualifications :
To be successful in this role you have:
- 15 years of handson program management experience in a technology organization preferably in system integrators or management consulting firms.
- Exceptional communication skills and the ability to communicate effectively with senior executives; this includes written and verbal communications.
- Advanced problemsolving conflict resolution active listening and time management skills.
- Demonstrated success with delivering strategic global crossfunctional programs including planning scheduling monitoring and stakeholder reporting with multiple tasks in a dynamic environment.
- Experience with analytics and understanding of support metrics and KPIs.
- Facilitation skills in leading and planning meetings reviews and retrospectives.
- Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement.
- Ability to learn quickly and pick up tools systems and processes in a short amount of time.
- Experience working in a fastpaced team environment.
- Lead by example to enable quicker decisions energizing others by clarifying purpose / why and stop projects without escalation and willingness to work handson to deliver impactful outcomes.
- Commitment to producing highquality cutting edge deliverables.
- PgMP and PMP & Agile certifications are highly desired; indepth knowledge of program management for nontechnical teams is preferred.
- Advanced MS Excel spreadsheet skills including the ability to create complex financial reporting and tracking for a program of 20 projects.
- Advanced MS PowerPoint including the ability to take complex data and simplify it for decision making
JV20
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
