Room Attendant

Roles and responsibilities

The Room Attendant, is responsible for maintaining the highest cleaning standard of guest rooms, adjoining public areas, back of the house areas, and service areas. He / She is also ensuring the comfort of all our guests as established by Raffles & Fairmont service standards, standards & procedures. The Room Attendant is held responsible for reporting maintenance to ensure safe keeping of assets as well as reporting lost & found objects. His / Her tasks includes but not exclusively making beds, dusting, vacuuming, cleaning and sanitizing bathrooms and features, removal of trash etc. The Room Attendant keeps guest’s perspective in mind at all time to carry out the mission of the Housekeeping Department as well as the company values & vision.

Primary Responsibilities

• Consistently offer professional, friendly and engaging service.
• Report to shift on time in issued uniform in a neat, clean and tidy appearance at all times.
• Report to assigned work areas and clean the guest rooms following the established procedures and standards.
• Attend actively to daily briefing.
• Attend to training session.
• Greet and welcome guests and address them by name at all times.
• Propose help to guest whenever necessary.
• Clean all assigned areas including but not exclusively: dusting, making beds (when applicable), soiled linen removal, vacuuming, bathroom cleaning & sanitizing, inside window cleaning (when accessible), replenish rooms with supplies.
• Responsible for keeping the areas tidy at all time.
• Ensure rooms are cleaned, supplied & maintained according to departmental & Forbes standards.
• Assist supervisor to prepare rooms for VIP arrival.
• Report maintenance needs in guest rooms or public areas & escalate request when repairs are delayed.
• Ensure linen supplies are adequately stocked at pantries.
• Monitor pantry at adequately stock.
• Remove food trays and trolleys from guestrooms and hallways to floor pantries.
• Collect and deliver guest laundry when applicable.
• Deliver and set up guest request amenities including rollways, baby cribs, etc.
• Sign in and out master keys daily.
• Responsible to safe keep master keys and devices.
• Use cleaning supplies and equipment according to set up standard. Clean and maintain equipment clean and in good condition at all times.
• Update and record the work assignment. Responsible to accept/ complete all order sent to him / her via housekeeping messaging system.
• Report room status discrepancies to floor supervisor immediately.
• Update status of clean rooms promptly as soon as they are cleaned (Need Inspection).
• Provide turn down service to all occupied and arrival expected rooms according to departmental standards on the PM shift.
• Return and properly tag all lost and found articles in the Housekeeping Office.
• Maintain and refill guest room attendant small mobile cart daily.
• Responsible for in-house moves when applicable (Fairmont) and ensure that all guest belongings are placed back correctly in the new assigned rooms.
• Provide shoe shine and/or shoe cleaning service for guests. (Fairmont Hotel only)
• Assist with general inventories.
• Report to security any doors find open.

Desired candidate profile

Positive attitude
Fluent communication in English.
Basic IT knowledge (Opera / e-housekeeping)
Basic electrical tools handling knowledge
Chemical knowledge requested
Posture knowledge required
Ability to focus attention on guest needs, interact with guest respectfully, naturally and efficiently, remaining calm and courteous at all times
Fully aware of FLHSS standards
Understand and apply Cleaning cycle/ Hygiene skills
Full understanding of the Raffles & Fairmont vision, values and standards
Follow departmental policies and procedures and service standards.
Adhere to the Company policies and procedures and comply with the Code of Conduct.
Remain well-mannered and well-groomed as per company standard.
Follow all Fire – Life – Health & Safety - Security policies and strive for constant improvement to avoid health and safety hazards.
Work in compliance with FLHSS standard to prevent injury and report anomalies.
Observe and participate in the company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible. (Sustainability).
Complete daily assignments and report progress to Supervisor.
Perform other duties and responsibilities as assigned by the Supervisor / Assistant HK Manager, Assistant Director Housekeeper, Executive Director Housekeeping.