Mini Bar Attendant

Roles and responsibilities

Raffles Doha is seeking a dedicated and detail-oriented Mini Bar Attendant to join our esteemed Food & Beverage team. The ideal candidate will be responsible for maintaining and replenishing mini bars in guest rooms, ensuring a high standard of cleanliness and presentation. This role plays a crucial part in delivering an exceptional in-room experience for our guests, in line with the luxury standards of Raffles Doha.

Key Responsibilities:

• Mini Bar Maintenance:
  • Replenish and stock mini bars in guest rooms daily, ensuring that all items are fresh, undamaged, and within expiry dates.
  • Ensure all mini bar items are neatly arranged, correctly priced, and appropriately labeled.
• Guest Interaction:
  • Handle guest inquiries and requests regarding the mini bar in a courteous and efficient manner.
  • Provide information on mini bar products, promotions, and any other related services.
• Hygiene and Cleanliness:
  • Maintain the cleanliness and organization of the mini bar storage areas and guest room mini bars.
  • Follow hotel hygiene and sanitation standards strictly, including handling and storage of food and beverages.
• Quality Control:
  • Regularly inspect mini bar equipment and report any maintenance issues or malfunctions.
  • Ensure all mini bar products meet the hotel’s quality standards and report any issues with products to the relevant department

Desired candidate profile

Experience: Previous experience in a similar role within a luxury hotel environment is preferred.
Skills:
Strong attention to detail and organizational skills.
Excellent communication and interpersonal skills.
Ability to work independently with minimal supervision.
Proficiency in basic computer applications and property management systems.
Personal Attributes:

Customer-Focused: Dedicated to providing exceptional service to guests.
Reliable: Punctual, dependable, and committed to the role.
Professional: Maintains a high standard of personal appearance and grooming.
Ensure that mini bars are stocked with the appropriate selection of beverages, snacks, and other items.
Monitor inventory levels in mini bars and order replacements as needed.
Check and record stock levels for each mini bar, ensuring the accuracy of charges and replenishment schedules.
Provide quick response to guest requests related to mini bar items or any issues with their contents.
Maintain cleanliness and organization of mini bar supplies and storage areas.
Report any maintenance or operational issues related to mini bar appliances.
Record and report any damaged or expired products, ensuring they are removed and replaced promptly.
Collaborate with the housekeeping and front desk teams to ensure seamless guest service.
Ensure that all mini bar transactions are logged accurately for billing purposes.
Follow all safety and hygiene procedures related to food and beverage handling.