Bellman

Roles and responsibilities

The Bellman is responsible for providing porterage services as well as creating an exceptional and memorable moments to all guests. The Bellman is required to demonstrate a pleasant and approachable demeanor during daily duties, has a guest centric approach in service delivery, embody a spirit of team work and a sense of responsibility to uphold the Raffles Brand. In joining the team for a pre-opening journey, the Bellman has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders.

Key Roles & Responsibilities

Takes responsibility and ownership in creating personal connections through emotional luxury between bellmen and guests
Ensure that all guests’ luggage and items are received and delivered promptly and properly upon arrival and departure
Deliver all guests’ luggage in an efficient and courteous manner ensuring no damage is caused to the items
Ensure all mails and packages are delivered promptly and handled in a systematic and efficient way
Maintains communication channels with all departments of the hotel
Ready to undertake all roles and functions of the Bellman Team
Assists other hotel department functions when the need arises
Maintain inventory levels and general upkeep of equipment and operating supplies
Upkeep personal grooming standards, ensure discipline, and efficiency of duties
Training and coordination with supporting departments
Intuitively anticipates through observation and interactions guests’ needs and wants and orchestrates unique experiences
Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5-star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
Reports any suspicious behaviour of guests and staff to the Managers and Security
Follows Hotel Evacuation Policy in case of an Emergency

Desired candidate profile

Qualifications

Personal Attributes Required For The Role

Possesses strong interpersonal skills and ability to communicate in second language
Manages all guests/team members’ needs with equal drive
Carries an eye for detail and an approachable demeanor for all guests and team members
Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
Self-driven approach to carry out assigned responsibilities
Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act
High level of integrity, enthusiasm, dedication for continuous improvement
Embraces change and open-minded in a dynamic work environment
Has an understanding of the middle eastern clientele and culture
Has an understanding of key stakeholders in the luxury travel space
Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
Reports any suspicious behaviour of guests and staff to the Managers and Security
Follows Hotel Evacuation Policy in case of an Emergency