Introduction

Are you passionate about building strong relationships driving customer success and contributing to business growth Join Intersolia as a Customer Success Manager where your expertise will shape our clients success and empower their compliance journey.

Whats in it for you

Professional growth opportunities in a rapidly growing company.
A supportive collaborative team that values your ideas.
Competitive salary pension contributions and other benefits.
Exciting opportunities for travel and networking across the Nordic region.
A hybrid work environment with flexibility tailored to your needs.

About the Position

As a Customer Success Manager you will play a key role in managing and growing our customer relationships in Norway. Your focus will be on optimizing customer onboarding ensuring longterm success and identifying new business opportunities through datadriven insights and strategic collaboration.

A typical day in this role includes client meetings managing proposals and developing tailored solutions to support customers in streamlining their chemical management processes and achieving compliance. You will work closely with the marketing consultancy and product teams to continuously enhance our customer offerings.

Your key responsibilities will include:

• Customer Success & Onboarding: Partner with clients to ensure successful onboarding and longterm satisfaction.
• Strategic Advisory: Act as a trusted advisor helping clients optimize their chemical management and compliance processes.
• Collaboration & Innovation: Work crossfunctionally with sales product and consultancy teams to develop best practices and enhance customer success strategies.
• Growth & Expansion: Drive the renewal and expansion of client agreements including upselling new features and rolling out solutions to additional markets.
• Market Engagement & Branding: Represent Intersolia at seminars workshops and user meetings to strengthen client relationships and brand presence.
• Data & Performance Analysis: Analyze customer activity review contracts and identify trends to support growth initiatives.
• Revenue & Goal Management: Contribute to key business metrics including Net Revenue Retention (NRR) Gross Revenue Retention (GRR) and Net Promoter Score (NPS) with a sales budget of 2.5 million NOK.

This role is part of our sales organization of 20 professionals with a strong focus on managing and growing existing customer accounts in Norway.

We Are Looking for Someone Who:

• Has 4 years of experience in B2B sales building strong client relationships and driving customer success.
• Speaks fluent Norwegian and English with the ability to communicate effectively across diverse teams and clients.
• Is comfortable working with CRM systems like HubSpot Salesforce or similar.
• Enjoy a dynamic work environment and are open to occasional travel.
• Is a team player who thrives in collaboration but also takes initiative and ownership of tasks.
• Isresultsoriented always striving to exceed targets and contribute to company growth.
• Has a proactive mindset constantly looking for ways to improve processes and enhance customer satisfaction.
• Is adaptable and solutionfocused able to navigate challenges and turn them into opportunities.

This role is perfect for someone who enjoys building longterm relationships driving business growth and working in a fastpaced teamoriented environment.

About Intersolia

We offer work with responsibility tailored to fit your everyday life. Were an awesome group of people with different ages and backgrounds that help each other and reach our goals and have a good and fun time doing it. We have regular kickoffs and meeting with each other to boost the team spirit. We believe in continuous professional development for all our colleagues your place will be in a growing company with lots of career opportunities. Competitive compensation and benefits package including pension contributions.

The position is based at our office in Oslo.

Ready to Apply

Ready to make an impact Apply now and become part of a passionate innovative team. Applications are reviewed on a rolling basis so dont waitstart your journey with us today!