Merchant Success Associate
Merchant Success Associate
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Job Description
About us
In 2022 Instabee was founded after combining Budbee and Instabox two leading lastmile delivery companies with three consumerfacing brands: Budbee Instabox and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European ecommerce enabler. Always with the consumer at heart.
Were fast both in terms of parcel delivery and when it comes to growing our business. So far our journey has taken us from Sweden to the rest of Scandinavia and parts of continental Europe but we have no plans on stopping anytime soon. As we continue to expand the complexity of Instabee grows in parallel. With that in mind were now looking for you to help us on the journey ahead.
About the role
Were looking for you who want to play a vital role in supporting our merchants and driving their success! In this role youll handle daytoday challenges; resolving tech issues managing pickup delays providing partner portal guidance and onboarding new users. Youll be supportingmedium and smaller merchants postlaunch andensuring they have the tools and insights needed to maximize growth and build strong partnerships. Acting as the main contact for merchants without a designated KAM youll help unlock their full potential.
Your responsibilities will include overseeing general communication and information sharing and keeping all merchants informed and empowered. Additionally youll take a handson approach in operations following up on issues like damaged or lost parcels cancellations return processes customs handling and inefficiencies at terminalswhether related to oversized packages labeling packaging or sorting challenges.
About you
First and foremost we believe that great people can achieve anything! That said there are a few qualities we find particularly valuable for this role.
- You are a strong relationship builder a natural problem solver and an outstanding communicator thatthrive in a dynamic environment.
- You have 13 years ofexperience in customer support sales or similar roles where interacting with people is key.
- A proven understanding of business. You are comfortable working with numbers spreadsheets (Excel/GoogleSheets) and reports. You have an analytical mindset capable of interpreting data to generate insights and suggest improvements for both operations and commercial teams.
- You are fluent in Norweigan and English
- Its an extra plus if you knowthe Norwegian ecommerce market.
What we offer
Competitive salary
Modern office space in Oslo with a social and inclusive work culture
Pension plan and health insurance
Office catering five days a week and social events.
This recruitment process consists of personality tests via Alva Labs.
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Employment Type
Full Time
