Operations Supervisor
Operations Supervisor
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Job Description
Job Title: Operations Supervisor
Job Location: United States
Job Location Type: Remote
Job Contract Type: Fulltime
Job Seniority Level: MidSenior level
From Intake to Outcomes CareMetx is dedicated to supporting the patient journey by providing hub services innovative technology and decisionmaking data to pharmaceutical biotechnology and medical device innovators.
Job Title: Operations Supervisor
POSITION SUMMARY:
Under the general direction of Operational Program Leadership the Operations Supervisor is responsible for the daytoday activities including the staff that supports the program. The supervisor will assist the manager in meeting the client contractual obligations.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Monitors employee job performance to ensure that all necessary tasks are completed in accordance with specifications and deadlines
- Conducts performance reviews and provides feedback to direct reports
- Assist with the coaching of staff
- Provides daytoday instructions to team members on job responsibilities
- Helps associates resolve associate workrelated issues
- Assist with the hiring and termination process
- Assist with the development of program training documents
- Ensures open communication with the staff
- Proactively identifies program issues and proposes ways in which to address their concerns
- Maintains positive rapport with internal and external customers
- Understands contract obligations
- Assist in the development of project task plan and standard operating procedures
- Analyzes reports for trends and gives recommendations
- Reports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)
- Other duties as assigned Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- 3 years of experience in a reimbursement HUB speciality pharmacy medial insurance physician’s office or healthcare setting
- Bachelor’s degree preferred
- Previous 1 years supervisory experience is required.
- Strong interpersonal skills and attention to detail
- Ability to communicate effectively both orally and in writing
- Ability to manage multiple tasks
- Working knowledge of Microsoft Office
- Provide a climate for motivation and support
- Ability to appropriately delegate tasks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job the employee is regularly required to sit
- The employee must occasionally lift and/or move up to 10 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Schedule
- Must be flexible on schedule and hours
- Extensive travel is required (60% travel)
At CareMetx we work hard we believe in what we do and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products identifying alternative funding when insurers do not pay and providing clinical services.
CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race color sex sexual orientation gender identity religion disability age genetic information veteran status ancestry or national or ethnic origin.
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Employment Type
Full Time
