Customer Support Representative Telesales executive

Job Summary:

We are seeking enthusiastic customerfocused individuals to join our customer support team. As a Customer Support Representative at Adroit Synergies Pvt. Ltd. you will be responsible for providing highquality service to our customers through both inbound and outbound communication channels. You will handle a variety of customer inquiries resolve issues and ensure that the customers experience is seamless and positive.

Key Responsibilities:

Inbound Responsibilities:

• Handle inbound calls emails chats and other customer communications professionally and efficiently.
• Address customer inquiries provide information on products/services and resolve issues or concerns.
• Maintain uptodate knowledge of products services policies and procedures.
• Identify and escalate unresolved issues to appropriate departments.
• Document customer interactions and update the CRM system accurately.
• Ensure customer satisfaction through timely and effective solutions.
• Follow up with customers to ensure issues are resolved to their satisfaction.

Outbound Responsibilities:

• Make outbound calls to customers for followup surveys feedback collection or promotional activities.
• Assist in lead generation sales support and customer engagement through proactive outreach.
• Resolve customer issues ensure account updates and provide necessary service information.
• Promote products and services to enhance customer experience and retention.
• Meet and exceed outbound call targets and key performance indicators (KPIs).

Qualifications :

Key Skills and Qualifications:

• Excellent Communication Skills: Fluent in English (additional languages are a plus).
• CustomerOriented: Passionate about providing great customer service and building relationships.
• Problem Solving: Ability to troubleshoot analyze issues and provide effective solutions.
• MultiTasking: Ability to manage several tasks simultaneously while maintaining attention to detail.
• Technical Proficiency: Basic knowledge of computer systems and proficiency in using CRM software.
• Sales Experience (For Outbound): Prior experience in outbound sales upselling or telemarketing is a plus.
• Team Player: Able to collaborate with peers and management to achieve team goals.
• Time Management: Capable of handling high call volumes while adhering to strict timelines and schedules.

Preferred Experience:

• Prior experience in a BPO or call center environment is preferred.
• Experience in inbound and outbound customer service or telemarketing roles.

Educational Requirements:

• Minimum qualification: High School Graduate (12th pass) or equivalent.
• A degree in business communications or a related field is a plus.

Working Hours:

• Flexible shifts (Day/Night) including weekends.
• Fulltime and parttime positions available.

Compensation:

• Competitive salary based on experience and performance.
• Performancebased incentives and bonuses.

Why Join Us

At Adroit Synergies Pvt. Ltd. we offer a dynamic and engaging work environment opportunities for growth and the chance to work with a talented team. If you are looking to develop your career in customer service we encourage you to apply.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime