Field Service Engineer
Field Service Engineer
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Job Description
Job Title: Field Service Engineer
Job Location: Houston TX USA
Job Location Type: Remote
Job Contract Type: Fulltime
Job Seniority Level: Associate
About Mettler Toledo
Working at METTLER TOLEDO AutoChem Inc. () means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical biotechnology and chemical industries the information they need to deliver lifechanging products. As a strategic business unit within Mettler Toledo AutoChem develops manufactures sells and services instruments that modernize chemical synthesis provide insight to every chemical reaction and provide process knowledge to eliminate scaleup and safety incidents.
- Our instruments increase the efficiency and effectiveness of chemists and engineers.
- Our products help develop profitable green and safe scientific processes.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring lifesaving medicines to the world.
Our Opening and Your Responsibilities
As our Field Service Engineer you will conduct onsite installations customer training (hardware software and limited applications) repairs and preventative maintenance for assigned instrumentation. You will support North American Service Operations and MTAC to include Depot Repair Field Service Sales Customer Service and Product Management within the Southwest territory including the states of TX CO NM AZ KS NE UT OK and Southern CA. Additional responsibilities will include:
- Onsite installations repairs upgrades and maintenance of assigned AutoChem instrumentation including infrared reaction profiling equipment laser crystallization monitoring equipment automated lab reactor systems proprietary software and associate applications.
- Providing field service support and expertise to AutoChem endusers on assigned equipment throughout the product's lifecycle including product positioning lead generation and training.
- Communicating documenting and managing customer issues with the Sales TAC Product Management Service and Quality departments as required.
- Prioritizing scheduling and tracking open service issues to resolution.
- Documenting and reporting scheduling utilization expense and escalation as required in a timely manner.
- Proactively controlling scheduling and territory assignments with effective expense management at or below budget.
What You Need to Succeed
- Bachelor's degree in chemistry chemical engineering mechanical or electrical field.
- Minimum 13 years of experience including internships or educational lab experience.
- Ability to travel around 80% with around 60% overnight travel. Territory includes TX CO NM NV AZ KS NE UT OK and southern CA. Location in Houston TX is ideal.
- Software and hardware literacy and proficiency of Windowsbased and embedded operating systems.
- Knowledge of SAP is a plus.
This position is considered safety sensitive and is subject to drug testing as permitted by law.
Our Offer to You
- Medical dental and vision care coverage and a 401(k) savings plan with company matching all starting on date of hire
- Tuition reimbursement perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off flexible spending shortand longterm disability basic life insurance business travel insurance Employee Assistance Program and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision quality and innovation
- Thousands of patents design and innovation awards across Mettler Toledo
- Global recognition for the quality of our products and services
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race color religion sex age national origin disability sexual orientation gender identity genetic information protected veteran status or any other protected classification. You can find more details in our 1 Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law please click 2 here.
References
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Employment Type
Full Time
