Director of Revenue Reservations
Director of Revenue Reservations
Posted on :
08-02-2025
Employer Active
1 Vacancy
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Job Description
- This position is responsible for managing the daily operations of the Reservations Department to ensure the delivery of consistent outstanding guest service
- To manage and monitor all revenue streams for rooms
- Effectively manage and be in control of all inventory (transient group wholesale and other) and pricing strategy in all distribution channels included branded web 3rd party sites and the GDS
- Work closely with DOSM in the process of promotion implementation pricing and contracting
- Ensure that all distribution channels are optimized
- Manage yielding via all B2B and B2C distribution channels
- Monitor comp set STR and OTAs rates change
- Participate to Fairmont Hotels/Accor Revenue initiatives
- Play vital role during monthly forecasting
- Play vital role during yearly Budget Process
- Works closely with DOSM and sales department for streaming Revenues
- Manage the weekly Revenue meetings
- Monitor that SOPs for Complimentary rooms are followed
- Coordinate with Rooms department upgrades OOS etc. during peak periods.
- Promote and measure upsell revenue
- Select train and evaluate the performance of all Reservations and Revenue Colleagues
- Conduct all performance reviews on time
- Create department and individual incentive programs
- Ensure all reservation colleague concerns are addressed on a timely manner
- Ensure daily tasks and checklists for all reservation colleagues are completed
- Provide leadership motivation training and support to the Reservations and Revenue Department
- Conduct monthly department meetings and weekly briefings
- Ensure all Reservation Agents are well trained and informed of all rates promotions and corporate programs
- Maintain a close and effective working relationship with all supporting departments
- Conduct regular audits of CRS GDS OTAs Third Party Sites and Property Manager to ensure accuracy in rates packages promotions and availability
- Participate in weekly revenue management meetings and report preparation
- Scheduling of the reservations staff in accordance with business demands while adhering to the payroll budget
- Set a leadership example for the department in professionalism and striving to exceed guest expectations on a daily basis
- Problem solving and coaching staff in situations to ensure that guest expectations are exceeded
- Attend preconvention meetings as required
- Ensure the Reservations department consistently meets and exceeds the set KPIs
- Ensure the Reservations office adheres to all health & safety standards
Qualifications :
- Higher education (tourism and hotel management)
- Experience in the relevant position
- Opera PMS Software Opera Sales & Catering / Opera Sales Force Automation Property Manager Knowledge of Microsoft Windows computer programs:
- Excellent communication skills both written and verbal required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Must possess professional telephone etiquette and have an excellent command
- Strong team player who can work independently in a fastpaced environment
- Dynamic willing to learn
- Have good sales and presentation skills
- Ability to manage multiple tasks at the same time
- Management experience would be an advantage.
- Strong analytical organizational and creative thinking skills
- PreOpening experience would be a plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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