Program Manager Partner Engagement

Company:

Work matters. Its where we spend a third of our lives. And the workplace of the future is going to be a great place. Were dedicated to bringing that to life for people everywhere. Thats why we put people at the heart of everything we do.

People matter. Our people have a passion for learning building and innovating. Whether youre an engineer a sales professional a finance professional or anything inbetween our roles aim to provide each person with meaningful impact and plenty of space to grow.

The Team:

Come join ServiceNows Partner Experience Team and help us become the defining enterprise software partner ecosystem of the 21st century. Together we will simplify and scale the ServiceNow community with a robust Partner Experience strategy to together deliver exceptional value to our shared customers.

The Role:

The Program Manager Partner Engagement will help refine or reimagine the tools resources and knowledge necessary to enable the ServiceNow partner ecosystem specifically for our GenAI capabilities within our Platform (all Now Assist products). This person will help drive the right enablement resources at the right time to partners; to help them reduce rampup time and sales cycle for quick scaling. This person will learn and come to deeply understand existing ServiceNow products partner sales approaches and implementation requirements to provide continuous improvement across all new product offerings Family and Store releases. GenAI will be at the forefront of what you will be delivering.

The ideal candidate will have experience working in a software SaaS environment with an ability to quickly obtain a strong knowledge of our workflow offerings. This role requires a wellrounded individual who has excellent interpersonal collaborative and analytical skills; proven experience in stakeholder negotiations and management; as well as a proven track record in driving executing and tracking partner enablement.

A strong ability to drive and manage a wide range of enablement initiatives and partner engagement strategies is a must. This person will be capable of working in a fastpaced environment and will be passionate about enabling others. They will have excellent verbal and written communication skills and be able to work independently.

RESPONSIBILITIES

Create a unified partner plan for Gen AI aligning Partner Engagement with the overall strategy for the Family and Quarterly releases for all Now Assist products ensuring partners are wellinformed and aligned with the release objectives (and tied into the greater Partner Experience GenAI plan)

Execute and coordinate Family Release twice a year ensuring Partners have access to the latest assets and enablement is executed in a timely manner

Execute and coordinate Store Release twice a year ensuring Partners have access to the latest assets and enablement is executed in a timely manner

Execute and coordinate the introduction of all new products (NPI) supporting Partner Capacity and Practice targets.

Lead the Program Management for our Platform Partner Enablement plan.

Track and update internal new product tool as well as any other tool or deck with the latest status for NPI/GenAI so that leadership understands the output of our efforts in a timely manner. Identify any risks on time and inform leadership of any mitigation plans.

Work crossfunctionally with other partneroriented teams across the organization I.e. (Partner Marketing Partner Solutions and Partner Programs) to ensure a holistic Partner approach

Strong project management skills throughout the project lifecycle (e.g. requirements gathering; stakeholder management and communication; and driving tasks on a timeline to completion)

Provide key data analysis of enablement programs to ensure that the team is delivering impactful resources

Identify gaps in knowledge and processes and work with all levels of leadership (internal and external) to ensure rapid deployment of training and tools needed to address those gaps

Qualifications :

EXPERIENCE REQUIRED

Minimum of 5 years experience in partner ecosystem organizations within IT or software with a demonstrated track record of successfully executing enablement programs for partners

Bachelors degree required; MBA or advanced degree preferred

PMIPMP certification is a plus

Experience with AI/GenAI

An understanding of what motivates our partner community our internal stakeholders and our sales organizations

Familiarity with customer/partner relationship management system analytics

Ability to maintain a high level of productivity in a fastpaced team environment while managing multiple competing priorities

Diplomacy integrity and presence that enables you to work effectively at all levels within a large heavily matrixed organization

A positive demeanor with a sense of purpose and the ability to enjoy doing the most impactful work of their career

Passion for Partners and the ServiceNow Community

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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